User Researcher

Job Description

About our Design Team:

We are a collaborative and thoughtful team of product designers, creative technologists, engineers, design operators, and researchers. We report to our SVP of Product Design, and we work with product management, engineering, editorial, and business partners to strategize, build, launch, and iterate on best-in-class media experiences.

How we build and share this work requires that we understand the contributors who shape it, the platforms that distribute it, the audiences who consume it, and the landscape in which we operate.

Your Impact:

We're looking for two User Researchers to join our Fashion and Luxury and Lifestyle portfolios within Hearst Magazines. These are permanent, full-time roles with a real opportunity to influence the strategy, product direction, and design of our brand experiences.

Please Note: We are fortunate to have received hundreds of applications for these roles and we're now in the process of interviewing candidates. We're still accepting applications, but we're close to filling our open roles; there's a good chance any applications received now will not be acted upon.

What You'll Do:

Here's some of what's in store for you in this role:
• You'll embed within either our Fashion and Luxury group (ELLE, ELLE Decor, Esquire, Harper's BAZAAR, Town & Country, and Veranda) or our Lifestyle group (Good Housekeeping, Cosmopolitan, Country Living, Delish, House Beautiful, Prevention, Redbook, Seventeen, The Pioneer Woman, and Woman's Day) to plan and execute user research for our iconic brands.
• You're in the driver's seat: you will plan and conduct research end-to-end via interviews, diary studies, participatory workshops, surveys, card sorts, desk research, and usability tests.
• You will help us understand what audiences value and how that translates into experiences and offerings.
• You will champion user research with your cross-functional teammates and proactively seek opportunities to share insights with the team and wider company.
• You'll partner with our analytics and insights peers to deliver holistic understandings of our audiences and opportunities through both qualitative reporting and quantitative metrics.
• What does the user journey look like? Good question-help us answer it! You'll create maps of revenue-creating user journeys across our various brands.
• Who do we compete with when it comes to a membership or purchase decision, and how can we best position our brands? Come help us figure this out!

Through all of this, you'll be supported. This role reports into our Director of User Research, who will provide clarity on projects and opportunities for skill and career advancement. You will also collaborate closely with your fellow user researchers and the wider product design team.

Who You Are:
• You have 2+ years of relevant work experience.
• You are a skilled listener and excellent communicator who's able to make detailed observations and connect the dots to form a story.
• You're adept at working cross-functionally, which means working with design, product, analytics, engineering, and editorial peers, to inform product development and design strategy.
• You're comfortable expressing opinions, proposing approaches, analyzing data, synthesizing findings, and communicating insights with your peers and stakeholders.
• You're interested in shaping the practices of a small and evolving research team.
• You are comfortable with a broad portfolio of divergent projects.

If you're a creative and collaborative researcher looking to make a meaningful impact on digital experiences at a historic organization, we invite you to apply to join our team at Hearst Magazines.

To apply, please submit:
• Your resume
• A cover letter
• A brief (500 words or fewer) summary of a recent and interesting research question you needed to answer (and the steps you took to answer it). This could be a personal, professional, or academic problem. For example, did you learn all about DNS to troubleshoot a pesky router issue? Did you become a gardening expert in the course of trying not to kill your houseplants? Share those stories!

This role is fully remote and open to those living in the following states: AL, CA, CO, FL, IA, IL, MA, MD, MI, NC, NJ, NY, OH, OR, PA, SC, TN, TX, VA.

The base salary for this role is between $85,000 and $102,000. Please note this information is specific to those hired in New York State. If this role is open to candidates outside of New York State, the salary range would be aligned to that specific location.

The actual base pay offered is dependent upon many factors, such as: transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Jobcode: Reference SBJ-d8nykx-3-134-118-95-42 in your application.