Payments and Subscription Experience Lead

Job Description

What You'll Do:
• Collaborate deeply with cross-functional teams, including design, engineering, editorial, marketing, data, analytics and legal to deepen subscriber loyalty, focusing on retention strategies, payment functionality, and community engagement.
• Own and optimize the functionality of the subscriber payment experience, including troubleshooting refund issues with payment partners, optimizing billing practices to streamline acceptance, triaging outages and integrating new payment-related vendors.
• Innovate tools and platforms to build a community-led subscription environment.
• Facilitate A/B testing and data-driven approaches for subscriber journey improvements.
• Analyze data to gain insights into subscriber behaviors and refine retention approaches.
• Track & manage KPIs to measure effectiveness in payment operations and subscriber engagement.
Who You Are:
• 10+ years experience in product management running scrum teams in an Agile environment.
• Experience in managing payment platforms, optimizing B2C financial transactions, and evaluating payment gateway efficiency.
• Strong analytical skills with the ability to interpret data and generate insights.
• In-depth knowledge of digital marketing, experimentation and growth strategies.
• Demonstrated ability to lead cross-functional teams and manage complex projects.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Experience:
• Background in building or licensing community engagement features for digital platforms.
• Knowledge of subscription core metrics in competitive markets.
• Experience in subscription-based digital media products.
Compensation: The base salary for this role is between $168,000 - $204,000. The actual base pay offered is dependent upon many factors, such as: transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Location: This role is currently based in the NYC office at least 3 days a week. No remote option.
Equal Employment Opportunity Statement: Hearst Magazines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Jobcode: Reference SBJ-4k5owy-216-73-216-42-42 in your application.