Sr. Manager, Content Operations

Job Description

The Job

The Sr. Manager, Content Operations – Ad Supported will be responsible for guiding the Content Operations team to define, develop and improve ad supported business and content operations processes on WarnerMedia's Direct-to-Consumer platform, HBO Max. The ideal candidate has experience building teams within digital content operations, can think strategically, and is comfortable working with a variety of 1st and 3rd party platforms/systems while driving forward the success of the broader Ad Supported Operations team. Streaming video, digital advertising, and media supply chain experience is strongly preferred.

In this highly cross-functional role, you will manage processes for the Ad Supported Operations team in partnership with Ad Operations, Ad Sales, Ad Tech, Business Affairs, Content Operations, Content Strategy, Media Supply Chain, Product Experience, and other teams throughout WarnerMedia. The ideal candidate will be dynamic and goal oriented while operating in a high-volume operational environment, and able to quickly adapt to change while maintaining a positive attitude.

The Daily
• Train, mentor and lead the Content Operations team and position team members as a go to resource for cross-functional teams
• Develop and refine operational processes and workflows in partnership with Ad Operations, Ad Sales, Ad Tech, Business Affairs, Content Operations, Content Strategy, Media Supply Chain, Product Experience, and other teams throughout WarnerMedia
• Grow and evolve processes related to KidVid and COPPA compliance, including commercial clearance and host selling
• Partner with Ad Operations and technology leadership to ensure relevant content metadata can be forecasted, targeted and reported on
• Develop and maintain operational relationships and provide excellent customer service to all internal and external stakeholders
• Analyze relevant data and create positive feedback loops to drive best-in-class processes and documentation among key stakeholders

The Essentials
• 7+ years of experience in digital content operations or related experience; advertising content experience strongly preferred
• 2+ years of experience managing diverse, highly efficient, detail-oriented teams
• Prior experience with digital content technology ecosystems required
• Experience in operationalization of complex workflows and systems and process improvement
• Hands-on experience managing business-critical operational processes and driving process improvement initiatives
• Comfort collaborating with business and technology stakeholders to enhance and supplement legacy tools and processes to support innovation
• Ability to adapt rapidly in a fast-moving environment with shifting priorities; candidate must be able to create their team's direction yet balance cross functional needs, reacting quickly, dynamically, and intelligently
• Ability to effectively influence and communicate cross-functionally at all levels; exceptional verbal and written communication skills
• Genuine interest in streaming video, digital content operations, and innovation within the industry

Jobcode: Reference SBJ-d2xm32-3-142-53-68-42 in your application.