Manager, Business Operations

Job Description

Manager, Business Operations (DTC Offers) - HBO Max

The Team
The Business Operations team builds connective tissue for HBO Max, empowering our cross-functional partners with the tools, processes and structure they need to do their best work. On the daily, we partner across all teams in the organization to define processes, drive efficiency and create visibility. We are versatile, flexible, and diplomatic, proactively identifying opportunities to support our cross-functional partners by improving BAU operations and tackling new strategic initiatives in an ever-evolving environment.

The Job
The Manager (Promo Ops), Business Operations will focus on bringing sound process development and project management to the HBO Max Promotional Offers and partnership-development space. You will identify opportunity, adeptly navigate ambiguity, build strong cross-functional bridges between teams, and deliver repeatable, scalable processes that serve the needs of our cross functional partners and the business as a whole. You are diplomatic, tactical, and kind, someone who is detail-oriented but consistently keeps the bigger picture in mind. You are truly collaborative, always up for a new challenge, and enjoy making the business better for everyone.

The Daily
• Biz Ops' roles and scope will evolve as the business does - adaptability and a wholehearted willingness to pivot and take on whatever is needed is essential.
• Report to the Senior Manager who oversees Biz Ops' involvement in all promotions and partnership-development programs.
• Lead day-to-day operations of special programs associated with HBO Max and tweak current processes as necessary to enhance them.
• Develop and drive communications plans to keep all key stakeholders aware of critical program decisions.
• Maintain a holistic view of the end-to-end promotions space, offering an informed business perspective on new requests
• Facilitate the collection of business requirements, drive the definition of project scope, develop detailed project plans, and drive them to execution.
• Help establish repeatable, scalable processes with stakeholders.
• Develop and drive communications plans to keep all key stakeholders aware of critical program decisions.
• Support our cross-functional partners and your fellow Biz Ops team members through new initiatives with clear, strategic planning, process design, and project management.
• Manage Project Manager(s) to effectively handle any hurdles and roadblocks that arise in the promo space
• Create and present impactful business-case storytelling for executives and stakeholders.
• Confidently lead efficient, effective meetings.
• Develop strong, trusted relationships within all of our cross-functional partners
• Track open issues, identify risks, and enable resolution by enlisting needed stakeholders and working groups.
• Build, maintain, and optimize forms, reports, trackers and dashboards (Smarthsheet, Jira, Asana) and help onboard our stakeholders with new tools to enable scalable and repeatable operations.
• Be a champion for sensible, effective processes.
• Consistently monitor and enhance our current practices - both process and tools as necessary.

The Essentials
• 3-5 years of experience in business operations or 2-3 years as management consultant.
• Thrives in ambiguous, rapidly evolving environments, constantly, proactively identifying opportunities for improvement; start-up experience a plus.
• Exceptional interpersonal skills, including negotiation and coalition building with cross-functional stakeholders.
• Strong knowledge of project management processes for governance and tracking
• Familiarity with Agile/Lean methodologies is a plus.
• Familiarity with streaming services and/or media, production, digital supply-chain, marketing operations.
• Self-motivated, accountable and kind.

The Perks
• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands

Jobcode: Reference SBJ-d23785-3-149-254-35-42 in your application.