IT Engineer, Collaboration Tools

Job Description

INFORMATION TECHNOLOGY

What We Do

Create and maintain a proactive and stable IT environment as well as provide IT support to our Epic people. You will be empowered to shape processes that deliver optimized IT service across our business. Work with emerging technologies while enabling IT success for everyone.

What You'll Do

Epic Games is looking for an IT Engineer to play an integral role managing tools within the End User Technology team. This role will partner with both business and technology teams to ensure that technical solutions align with the company's overall business and operations objectives. The ideal candidate for this position is passionate about practical problem solving, team development and will need to be able to quickly and comfortably switch between high-level strategic design and hands-on engineering tasks depending on the situation and priorities at hand.

In this role, you will
• Handle escalations and advanced troubleshooting for Epic's Google Workspace and Slack
Enterprise Grid
• Identify product gaps, create and implement new solutions and documentation
• Partner with other IT teams to evaluate, prioritize and resolve new issues & problem scenarios
• Gather requirements for business processes and determine ways to optimize/improve Google Workspace and Slack configurations, onboarding for teams and departments
• Build onto existing processes that maximize automation and scalability of Google Workspace and Slack
• Partner closely with the other End User Technology Team members on implementation of strategic enhancements and evolution of our Google Workspace environment
• Perform regular audits of enterprise SaaS applications such as Google Workspace and Slack in coordination with security and procurement teams
• Perform data reporting and auditing of Google Workspace and Slack instances and make recommendations for enhancements
• Collaborate with Google and Slack product managers and strategists, Google technical support and outsourced vendor teams to evaluate and recommend new features/enhancements
• Develop new system processes and improve existing ones for efficient Slack and Google Workspace account lifecycle management
• Enhance documentation periodically for currency and relevance

What we're looking for
• Minimum of 3 years of experience as a SaaS application administrator, or IT engineering role
• Proven experience supporting enterprise communications tools such as Google Workspace and Slack
• Scripting experience (e.g. Python and/or PowerShell), and CLI experience
• Ability to effectively communicate with both technical and non-technical teams to gather and translate requirements needed to build effective, sustainable solutions that align with overall business and IT objectives
• In-depth experience with public/private/hybrid cloud models, systems management, IT operations tools and best practices
• Strong technical communication skills, and documentation skills
• Familiarity with Agile work methodology

Jobcode: Reference SBJ-d81bjq-3-138-114-38-42 in your application.