Analyst, Business Applications - Ms Dynamics 365

Job Description

The Company's diversified network of creative partners and companies include Montréal-based Les Films Séville, the eOne Podcast Network, and award-winning emerging content and technology studio Secret Location.

eOne is seeking an experienced Technical Support Analyst for the MS Dynamics 365 application in our Film &TV division. The position is within the IT Business Solutions Application Support Team. While the primary support will be for D365 application, the team supports many applications providing opportunity to grow your knowledge.

Key Responsibilities:
• Tier 3 support for MS Dynamics 365 F&O.
• Experience configuring flows in Dynamics.
• Assist in the creation of application roadmaps with collaboration between IT and Business teams.
• Maintain a positive relationship with all business users of different seniority levels within the organization.
• Work in a high-pressure environment while effectively prioritizing and executing tasks.
• Update support ticketing system.
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
• Analyze customer's business requirements and work with Application Support team to develop appropriate solutions.
• Collaborate with Application Support team members to discuss issues and resolutions, to share best practices.
• Ensure timely resolution of customer issues, escalating when necessary. Ensure users receive responses to requests within service level response times
• Support SOX compliance tasks
• Participate in projects as needed including the continued rollout of D365 to remaining divisions.
• Experience with MS NAV & MS GP would be an asset

Key Competencies:
• Minimum 3 years of experience in Dynamics 365 Finance and Operations.
• Well-developed analytical skills with strong attention to detail.
• Strong multi-tasking and organizational skills.
• Well-developed communication skills sufficient to precisely articulate business requirements, ideas, and opinions.
• A University degree in business and/or information technology (or equivalent work experience) is an asset.
• Demonstrated ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization, across lines of business and with third party vendors.
• Understanding of Accounting Processes
• Strong skills in Power BI and SQL
• Excellent interpersonal, communication, negotiation and consensus building skills.
• Self-driven and someone who takes ownership.
• Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint.
• MS Visio experience.
• MS SharePoint experience.

What you'll be a part of:
• Break time: free snacks, winter holiday office closures, reduced hours in summer
• Party time: office bar carts, after work drinks, holiday and summer parties, and sometimes just because
• Be inspired: regular film screenings, concerts, and opportunity to get involved in industry events
• The office: modern facilities, in house screening rooms, more snacks, and swag
• Build a better world: transcend entertainment to our corporate social responsibility activities. Plan a social event.
• Promote healthy lifestyles. Go green. Give back.
• Grow: develop your career and shape your future

Jobcode: Reference SBJ-dyo25p-18-219-130-41-42 in your application.