Customer Service Manager

Job Description

Customer Service Manager BetQL - Part Time
Our aim is to help consumers beat their sportsbook and have more fun betting. We do this through our BetQL platform (website and app) by analyzing 350,000 bets per year across seven sports to identify mispriced lines. Our team is relentlessly focused on providing sports bettors with the best-in-class sports betting analytics platform.

As a Customer Support Lead you'll play a key role in ensuring our subscribers have an exceptional experience.

Responsibilities:
• Recognize individual customers' support needs and provide helpful insight and best solutions to resolve their inquiries
• Respond to customers through a variety of channels including email, real-time online chat, social, and text message
• Maintain CRM with customer inquiries and information as a result of communication with customers
• Generate ideas and execute on initiatives that proactively delight our customers
• Strategize ways to improve our support, streamline our processes, and better serve our customers
• Communicate with customers regarding payment support
• Contribute to customer support playbook that helps us develop the best-in-class support
• Support the integration of customer support systems as needed
• Note: This role is able to work remote

Qualifications:
• 1-3 years of professional experience in a customer service or customer support focused role preferred
• Availability to work flexible hours that include nights and weekends to coincide with sports calendar
• Experience and proficiency with help desk software (i.e. ZenDesk)
• Experience providing technical assistance to preferred
• Exceptional written and verbal communication skills
• Ability to work independently and stay calm under pressure
• Problem solver: there's no issue that doesn't have a creative solution
• General knowledge of sports betting and daily fantasy sports is strongly preferred
• Willingness to become an expert on the BetQL and RotoQL platforms

EEO Statement:

Entercom is an Equal Opportunity and Affirmative Action Employer. Entercom affords equal employment opportunity to qualified individuals regardless
of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual
orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state,
or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment
opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Entercom, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Administrative Support Workers

Jobcode: Reference SBJ-d599y1-18-221-187-121-42 in your application.