Social Data & Operations Specialist

Job Description

Job Title
Social Data & Operations Specialist

We are seeking an organized, detail-focused, and service-oriented individual to become part of Dotdash Meredith's Social Strategy and Operations team. This position entails managing social media data and operations for our extensive brand portfolio.

As the Social Data & Operations specialist, you will report to the Director of Social Strategy and play a key role in developing and sustaining processes that position our brands for success on social media. The ideal candidate for this role is highly organized and capable of effectively managing a variety of projects simultaneously.

To be successful in this position, you must be highly responsive, a clear communicator, take initiative and have a customer-service orientation.

Note that this role does not involve content creation, executing social media posts or running social media campaigns.

Responsibilities include:
• Technical support & coordination:
• Serve as liaison between stakeholders and social vendors/platforms as needed.
• Provide technical and operations support for all social platforms and tools, including troubleshooting issues with the social teams as they arise.
• Daily monitoring of the team's Slack channel to quickly address and help solve any issues raised by stakeholders.
• Create support tickets and work with social media platforms and tools to find solutions to issues.
• Clearly communicate updates, problems, and solutions to stakeholders
• Handle setup, transfer, shutdown, and access management for accounts organization-wide. This involves establishing processes and workflows for integrating social media handles with new platform features, merging social media pages, and fixing content distribution problems.
• Onboarding and offboarding of new and departing employees
• Social training and meetings:
• Work with Social Strategy leadership to establish a training schedule for stakeholders
• Coordinate training and ensure strong stakeholder participation to ensure tools are being maximized.
• Collect feedback on training efficacy and impact that inform recommendations for the future.
• Handle team meeting coordination and communication forums/channels
• Coordinate social media vendor and platform presentations, trainings and events with the wider teams
• Social tool contracts & renewals:
• Spearhead social vendor tool evaluations and contract renewals. Collaborate and coordinate across strategic sourcing, brands, social leadership and finance.
• Evaluate social tools and vendors against DDM business and editorial needs, and ensure we are aligned with the best suite of tools to meet our business needs.
• Manage vendor contracts, seats, and invoices.
• Social Resources & Documentation:
• Assemble and distribute weekly Social News digest
• Maintain the DDM Social Resource Repository and all assets within.
• Proactively identify materials or documentation that need to be updated and coordinates with subject matter experts and stakeholders so they are refreshed and up to date.
• Data & Reporting:
• Work with Business Insights, Data Operations and Marketing teams on social analytics and reporting, including overseeing the build out of key reports in Looker, QAing, and communicating to stakeholders as new data and reporting becomes available.
• Create or maintain key reports, compile data from various sources and/or coordinate data collection across stakeholders.
• Maintain expertise and understanding of the full suite of social reporting tools and sources including those from the social platforms and our third party social tools.

Requirements
• Extremely high standards, detail-oriented, natural problem solver,
• Minimum 2 years working in media, tech, and/or project management
• Comfort working with data
• Remains calm and collected even in high stress situations
• Strong interpersonal skills
• Action-oriented and proactive.
• Strong project management and organization skills
• Ability to multitask effectively, managing multiple projects while being cognizant of deadlines and priorities
• Ability to manage third-party agencies, partners, and vendors

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing ddm.hr@dotdashmdp.com.

Pay Range
Salary: $62,400 - $65,000

Jobcode: Reference SBJ-rbzv4k-18-222-69-152-42 in your application.