Tech Ops, System Ops Administrator

Job Description

The Systems Operation team provides around the clock monitoring, administration & escalation of all Disney Streaming Service infrastructure. Excellent uptime & availability of our platforms as it relates to internal teams, external teams & consumers is the core focus of the team.

The Sysops System Administrator is the cornerstone of the System Operations team . We are a 24x7x365 team tasked with watching over our monitoring tools looking out vigilantly for issues that could crop up in our infrastructure. If an issue is found, we provide initial triage and escalation using our curated documentation. When not dealing with any active issues, time is spent improving our documentation as well as our processes. Additionally we are the interface point for many of the engineering teams and outside third party providers of hardware and services.

NOTE: Hours for this role are Weds, Thurs, Fri, Sat 8:30-6:30pm

Responsibilities:
• Focus on major areas of work, typically 20% or more of role
• Monitor for and react to alerts within the environment and be able to resolve or escalate them in a timely manner
• Provide clear communication/escalation/follow up/closure of alerts and outages to multiple teams within the organization
• Perform minor Break/Fix tasks on server hardware (Dell, SuperMicro, Oracle, Cisco)
• Take ownership and run with multiple production issues, from alert to hand-off or resolution
• Interact with external parties for escalation or hardware /software support tickets
• Write and improve team runbook procedures

Basic Qualifications:
• 1+ years of systems administration experience with a UNIX operating system (Linux, Solaris)
• Ability to write shell scripts (bash, sh, perl)
• Familiarity with monitoring tools such as Nagios
• Willingness to learn new languages (ruby, python, node)
• Have familiarity with task ticketing systems (RT, JIRA, SNOW)
• Comfortable with hardware (Sun, Dell) in a datacenter environment
• Be motivated and excited by solving problems and contributing to a team in a truly cutting edge environment
• Comfortable with basic TCP/IP concepts
• Comfortable with web, proxy and application servers (jetty, tomcat, java one, apache, nginx)

Preferred Qualifications:
• Familiarity with Amazon Web Services
• Experience with MySQL, MongoDB, Oracle
• Experience with Nagios, Icinga, Sensu, Uchiwa, Ansible, Splunk
• Experience with content delivery network platforms (Akamai, Limelight, etc)
• Experience with SAN and NFS environments
• Experience with Docker, Kubernetes
• Experience with Datadog / New Relic

Jobcode: Reference SBJ-g457p1-18-223-106-100-42 in your application.