Senior Manager, Technical Program Management, Product Design

Job Description

Disney Streaming Services & Hulu is changing how people watch sports, TV & movies. We are a premium streaming TV destination seeking to captivate and connect viewers with the stories they love. Our mission is to create the best entertainment experience and push the envelope of what's possible. It's an incredibly exciting time to work in media as more content creators seek how to engage their audience directly with compelling user experiences.

The design team has a pivotal role in giving form to those ideas and continually improve these apps that millions of people use every day. We're looking for curious, empathetic people who are eager about redefining TV through innovation, unconventional thinking, and embracing fun. It's a mission that takes some intense curiosity and determination to be the best. If this sounds like something you're passionate about, come be part of the team that's powering play.

Summary:

We are seeking a Senior Manager to join our expanding team. As a Senior Manager, you will act as a liaison between Program Management, Product Design, Product Management, Engineering, and other Disney Streaming partners. You will oversee a team of wonderful program managers and play a key role in advancing the Product Design Program and educating the larger org on how to interact with UX design.

You will be a strong advocate for the team and understand that UX is only one part of the larger development cycle. Your relationships with Product, Engineering, and other Program organizations will be the key to your team's success.

Responsibilities:

What you'll do:
• Lead a team (4-6 directs) of highly motivated product design technical program managers, while being detail-oriented and hands-on; Team members might be across offices and remote
• Actively coach and mentor team members in agile practices, and support their career development; Lead by example and build trust
• Promote a healthy work-life balance and put the wellness of the team first
• Manage the activities of large or strategically important technical programs and be an active advisor for multiple teams
• Identify and implement cross-functional solutions that will drive operational scale while maintaining creative excellence; Define operational workflows and manage the change required to move to a new workflow or operational model
• Be a strong collaborator between partner teams such as Product & Engineering to ensure inter-dependencies are understood and planned for effectively
• Be the voice for your team and balancing the needs of your team, our users, and leadership
• Develop and improve the program management and planning processes for effective throughput across teams & broader work streams
• Partner with design leads on continuous improvement of processes and supervise team health
• Provide clear communication to cross-functional team leads regarding Program needs, resource requirements, issues, and priorities
• Identify risks, prioritize and collaborate with partners to resolve in a timely manner

Basic Qualifications:

What to bring:
• 8+ years of technical experience with 3+ years of management experience
• Master knowledge and experience with the software development life cycle; experience in streaming media software preferred
• Master with project management tools, including Confluence, JIRA, Smartsheets
• Strong knowledge and experience with SDLC
• Experience developing and coaching teams towards shared common goals, collaborating with multiple stakeholder teams, and leading through influence, all while demonstrating strong judgment in the face of ambiguity
• A deep-rooted passion for process excellence and operating at scale
• Exceptional stakeholder management skills and ability to distill necessary information to cross-functional partners and drive adoption of new workflows
• Experience in user-centered design process, methodologies, and standards
• Experience working within engineering organizations and keeping them updated on design progress
• Proactiveness in operational improvements within and outside of your team
• Ability to work with a distributed team, facilitating tight communications in spite of time zone differences
• Ability to multitask, analyze opportunities, define successful approaches, and tackle problems

Preferred Qualifications:

Nice-to-haves:
• Experience and passion working with complex software applications
• Loves film, tv and/or music
• Enthusiasm for streaming products, design thinking and genuine advocacy for our viewer experience

Required Education
• BA/BS degree in Computer Science, Human-Centered Design or related technical field, or equivalent practical experience

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Disney Streaming:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Streaming.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-r79b2q-3-15-221-67-42 in your application.