Senior Manager, Product Management - Commerce Performance & Insights

Job Description

Disney Entertainment & ESPN Technology
On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.
• Building the future of Disney's media business: DE&E Technologists are designing and building the infrastructure that will power Disney's media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and cutting-edge capabilities that will drive subscriptions, engagement, and monetization across Disney's streaming and digital products.

We're seeking a Sr. Manager, Product Management - Commerce Performance & Insights to build tools and capabilities for real-time monitoring and alerting across our Commerce systems. These large scale, distributed systems include a payments system that processes billions of dollars of transactions annually, a fraud system that can provide threat assessment under 20 ms, a Pay-Per-View system that enables purchasing of hundreds of Live products per second and so many more. Also, you will assess the performance of these systems and provide insights that benefit the customers and the business. Additionally, in this highly visible role, you'll be providing direct leadership to a team of junior leaders, and work cross-functionally with product managers, engineers, etc.

We're looking for a leader with an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing ''out-of-box'' ideas. Being part of a driven and enthusiastic team on growing products, you will get to make a direct material impact on the future of The Walt Disney Company.

Responsibilities:
• Design and build automated real-time dashboards to monitor and track performance of commerce systems
• Create and embed trigger-based alerts for anomaly detection in real-time dashboards, and identify critical issues impacting performance of systems
• Improve ways to capture data into existing tools like Adobe Analytics, Looker, Tableau etc.
• Partner with engineering teams to investigate, troubleshoot and resolve anomalies, and restore system health
• Collaborate with product to provide insights and recommendations to improve the performance of the systems, and enhance customer experience and business value
• Establish KPIs for performance of commerce systems, and develop a regular cadence to review them with senior leadership
• Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed
• Be a trusted authority in the domain, and be sought after as an expert and influencer in the domain
• Participate in interview loops, influence hiring decisions, and coach and mentor junior team members
• Last but not least, fill in gaps across roles and functions as needed, performing as an adaptive problem solver, a creative builder and a morale-boosting leader

Basic Qualifications
• You have 10+ years of relevant work experience (7+ years in product management). Experience with direct-to-consumer, ecommerce, fintech and/or subscription services in domestic and/or international markets is preferred
• Bachelor's degree required, MBA or technical degree preferred
• You have a proven track record of successfully building and automating performance tools and dashboards
• You have experience with data visualization to demonstrate and explain trends, patterns, outliers etc. to both technical and non-technical audiences
• You have experience with processing large, complex data sets, and deriving actionable insights from the data
• You have hands-on experience with structured or unstructured databases, and data processing languages such as SQL
• Experience with machine learning and artificial intelligence capabilities at a large scale is a plus
• You inspire, motivate, and lead the direct team and cross-functional partners (product managers, engineers, etc.) working alongside you
• You have the ability to weave data into a narrative and tell a story, and recommend constructive next steps
• You communicate exceptionally well - from small group discussions to large-scale presentations, and through strong product analytics memos that help drive alignment across multiple teams

The hiring range for this position in Santa Monica, CA and Bristol, CT is $ 180,646 – $ 242,330 per year, in San Francisco is $ $197,866 - $265,430 and in NYC and Seattle is $189,256 - $253,880 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney's two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-rb0mke-18-223-21-5-42 in your application.