Senior Manager, Partner Growth

Job Description

About the Role & Team
Disney+ is The Walt Disney Company's Direct-to-Consumer (DTC) video entertainment service, delivering world-class content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available across multiple platforms, Disney+ offers an easy-to-use experience for millions of customers globally.
Within EMEA, our partners are one of the most powerful channels for Disney+ growth. This role is pivotal in shaping how customers experience Disney+ through our partner ecosystem. By optimising the entire lifecycle for partner-acquired customers - from first awareness through activation, engagement, and retention - you will directly impact KPIs that matter most: activation rates, engagement levels, and customer lifetime value.
What You'll Do
• Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value.
• Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations.
• Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions.
• Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact.
• Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply.
Key Performance Indicators
• Growth in Disney+ subscribers and revenues acquired through third-party partnerships.
• Partner activation metrics (activation rates, time to activate).
• Partner engagement metrics (weekly hours streamed, reduction in non-streamers).
• Reduction in churn for partner-acquired customers.

Required Experience & Skills
• Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes.
• A self‑starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity.
• Experience in a DTC business improving customer experience and driving engagement.
• Strong commercial and product/tech acumen, with experience bridging both areas.
• Skilled in leveraging data and insights to identify opportunities and influence decision-making.
• Competent in modelling and translating data into compelling business recommendations.
• Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment.
• Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus.
• Highly organised, able to balance multiple priorities and maintain clarity under pressure.
• Self-motivated and comfortable working independently with minimal supervision.
• Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite.
The Perks:
• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN@Disney, Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

Jobcode: Reference SBJ-nek2jk-18-97-9-173-42 in your application.