QE Operator

Job Description

Quality of Experience, at its core, is a measure of the end-to-end performance at the service level from the user's perspective. QE Operators will strive to quantify the overall acceptability and service experience of an application that is live, in-store, in-market, in production. Leveraging online video analytics, proxy, and automation tools is key to this end goal.

Responsibilities:

Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operator is responsible for troubleshooting live (and VOD) audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in-app video streaming and data to front-end users.

The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Escalating client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks.

The ideal candidate will be self-motivated, have a great work ethic and strong communication skills. They must have an extreme dedication to detail. A strong knowledge of mobile and connected devices and some technical knowledge of the video streaming process is preferred.

Basic Qualifications:

• 2-3 years experience in a related field
• ​Strong understanding of computer programs and applications.
• Strong understanding of mobile/connected device platforms and applications and device troubleshooting/debugging
• Strong communication skills and attention to detail.

Preferred Qualifications:

• A solid computer and technical background with experience working in new media and online organizations.
• Familiarity with proxy tools such as Charles and Fiddler for data capture and client/product debugging in real-time.
• Familiarity with online video analytics tools such as Conviva software.
• Familiarity with automation tools and Jenkins automation server
• Familiarity with JSON, XML, and other data files
• Interest in sports and OTT content and digital networks and a desire to work in the digital media industry.
• A team player, with an enthusiastic, congenial, and committed performance as an employee.

Required Education

• Bachelor's degree in a related discipline

Jobcode: Reference SBJ-gkbopg-216-73-216-96-42 in your application.