Product Manager, Conversational AI

Job Description

About the Role & Team

Disney Streaming includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television, ESPN+, and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our Disney Streaming team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, ESPN, and Hulu, adopt non-traditional thinking, and who are passionate about contributing to The Walt Disney Company's direct-to-consumer (DTC) experience through strategic hard work and determination!

What You Will Do

Disney's Direct-to-Consumer Viewer Experience organization is seeking a Product Manager to join the Self-Service Support Product team. As our Product Manager, you will participate in developing and implementing the strategy for Disney DTC's intelligent virtual assistants. You will play a central role in strengthening NLU models and scaling the conversational AI experience across global markets. The ideal candidate for this role is energized by reshaping how viewers engage with Virtual Assistants and creating frictionless support experiences through AI innovation and automation.

Responsibilities and Duties of the Role:
• Owns the roadmap and development cycle for the conversational AI experience to enable fluid dialogues and maximize containment rates
• Identify new conversational AI opportunities, including intent creation, transactional automations, and market expansion, to maximize deflection rates
• Create user stories and requirements, and author product artifacts like product briefs to ensure alignment of scope and strategy across stakeholders
• Collaborate with engineering, conversation design, data, and product teams to drive execution of new capabilities
• Define, analyze and communicate key success metrics to leverage for roadmap development and prioritization

Required Qualifications & Skills
• Bachelor's degree or equivalent practical experience
• 3 years of product management experience in Machine Learning or Conversational AI
• Excellent communication skills with technical and non-technical team members of various levels
• Proven track record of delivering roadmaps and high-quality features for digital products that offer multi-lingual support
• Experience with agile software development and scrum framework

Preferred Qualifications
• Product management experience in customer support
• 2+ years of experience with machine-learned products such as Google Dialogflow, Amazon Lex, IBM Watson, or Amelia
• Experience with one or more programming languages and experience with data analysis (e.g., SQL or other analysis techniques)
• Strongly passionate about the opportunity to work for The Walt Disney Company

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The hiring range for this position in Santa Monica, CA is $112,586.00 to $151,030.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Entertainment:

At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

This position is with Hulu, LLC, which is part of a business we call Disney Entertainment.

Jobcode: Reference SBJ-gx29pj-52-15-220-116-42 in your application.