Master Control Operator

Job Description

Master Control Operator (Network Origination Oper I)
On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you'd love working for Disney Entertainment & ESPN Technology:
• Building the future of Disney's media business: DE&E Technologists are designing and building the infrastructure that will power Disney's media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney's entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.

The Network Origination Operator will work rotational shifts to support 24 hour / 7 day a week media network operation. Their primary responsibility will be to provide direct control, oversight, administration and support of Disney Media Networks and their underlying systems while maintaining a close partnership with internal teams such as Marketing, Programming, Media Operations and Traffic. This may include Disney Channel Networks, Freeform, FX Networks, National Geographic Networks, and ABC Television Network and all related streaming networks. The Operators are the gate keepers of our operation to assure all business needs are being met while protecting our high standard of quality and content being released to the public. In all, the mission is to implement and support our network operations while ensuring technical quality / creative vision are maintained!

The Network Origination Operators' responsibilities will span all log preparatory duties through playout, supervising and responding to playout issues, routing control and change requests. A successful candidate in this role must be able to maintain a high-level attention to detail, often for extended periods of time, across several streams and systems while being able to prioritize tasks and requests.

Responsibilities:
• Monitor and identify components and quality of the on-air product including measurement of and validation of signal components such as closed captioning, V-Chip, format ratio, graphical placement, and SAP/DVS
• Maintain and implement network operations including control and monitoring of systems as well as administrative duties and communications with supporting departments to ensure all networks are airing as taught.
• Prepare and edit automation playlists.
• Generating Video On-Demand assets for distribution.
• Source routing and switching for all outbound network feeds.
• Troubleshoot video, audio, and file technical issues that may arise and be able to recover quickly and optimally while rigorously following rules and regulations pertaining to legal requirements, standards and practices
• Maintain recovery expectations via the ability to analyze and recover quickly from emergent issues in high pressure situations to minimize revenue loss
• Express technical and operational issues clearly to support, engineering and management through well written reports
• Provide feedback to management that directly affects the formulation of Standard Operating Procedures
• Flexibility to work all shifts composing a 24/7 day, including swing shifts, overnights, weekends, holidays and special events
• Work constructively and respectfully with fellow team and department members to achieve a common goal while always upholding the values of The Walt Disney Company!
• Provide input for the implementation of technological upgrades and projects fostering the vision of the Facility

Basic Qualifications:
• Media/communications or technology background
• Proficiency in Windows and Microsoft Office (esp. Outlook and Excel)
• Proactive problem-solving and critical thinking skills
• Self-motivated, organized and communicate clearly and concisely both verbally and in writing
• High school diploma or equivalent work experience.

Preferred Qualifications:
• Bachelor's degree, certificate or study in a field related to media, broadcast, engineering, communications, computer science OR equivalent work experience
• Prior experience in television or streaming media field
• Knowledge of television network operations that may include traffic planning and timing calculation, playout automation systems, signal flow, measurement tools and signal elements
• Understanding of basic video formats (SD, HD, UHD, HD-HDR and video and audio standards (SMPTE)
• Understanding of basic audio formats such as mono, stereo, native 5.1 & 5.1 up-mix
• Understanding of video routing systems and analysis tools (waveform monitors, rasterizers and audio meters)
• Basic knowledge of live acquisition remote workflows for live events and linear channels
• Strong curiosity about current industry technologies and developments
• Familiarity with Disney Networks brands (Disney Channels, FX, NatGeo & ABC)

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney's two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

This position is with Woodlands Entertainment LLC PAY SVC, which is part of a business we call Disney Entertainment & ESPN Technology.

Woodlands Entertainment LLC PAY SVC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Jobcode: Reference SBJ-rnz7q3-216-73-216-71-42 in your application.