Full Time Job

Manager, Partner Operations


New York, NY 08-01-2022
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
The Team

The Business Operations team is tasked with critical areas of operating the growing Disney Streaming Services organization, including strategic solution design, program management of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney Streaming Services run efficiently and at scale.

Job Summary:

The Partner Operations team is tasked with the execution of direct-to-consumer promotional offers globally across external partnerships, synergy efforts and internally driven campaigns. These promotional offers are a core tenet of the growth and acquisition strategy across the Disney Streaming portfolio (Disney+, Hulu, ESPN+, The Disney Bundle and Star+). The Partner Operations team is autonomously responsible for the end-to-end process of executing and launching partnerships and synergy offers, including intake and all of the operational steps required for launch readiness.


This position will be responsible for managing a team of Coordinators and Associates to ensure global execution of partnerships and synergy offers. This person should have a keen attention to detail to ensure flawless execution while also being able to think holistically on a global scale and effectively prioritize the partnerships pipeline. The person will be focused on improving the operational efficiency of the team with a focus on global scalability while also helping to shape the strategic vision for partnership execution at Disney Streaming. The ideal candidate is a self-starter with strong communication and organization skills, excellent attention to detail and accuracy, and ability to concurrently manage multiple work streams and projects.

The ideal candidate will embody joyful leadership, inspiring the team to execute flawlessly while maintaining a strategic vision for global scalability and continuing to strive for operational efficiency. The Manager position should be aware of the operational details but focus on the management and prioritization of the global partnership pipeline and communicate key highlights and milestones to executive leadership.

Stakeholder and Process Management
• Strategically communicate performance of partnerships to internal stakeholders such as Business Development teams to inform ongoing optimization of partnership strategy
• Build and maintain close relationships with domestic and regional partnership teams in order to effectively manage competing priorities against a global pipeline
• Continue to iterate on process improvements with a north star of operational efficiency and global scalability
• Effectively staff the Partner Operations team on respective initiatives based on the strengths of the team members and the complex requirements of each initiative

Project and Process Management
• Project manage initiatives by establishing project plans, tracking progress, and documenting milestones.
• Implement and document business processes with a focus on operational efficiency and scalability.
• Ensure accuracy and organization of processes and documentation that will reduce operational risks.
• Implement additional launch readiness measures for partnerships and other key offer-based initiatives.

Integrated Communications
• Report on the health and status of the global pipeline of partnerships across DTC promotional partners, B2B2C wholesale partners as well as synergy initiatives
• Continue to improve existing framework of project and program artifacts to manage communication, tracking and reporting across a matrixed organization
• Visualization of business data and impactful business case storytelling for executive and internal presentations in Google Slides

Basic Qualifications:
• 6+ years of work experience
• Education: Bachelor's Degree or higher
• Exceptional attention to detail, particularly as it relates to the handling of commercial and numerical information, with a natural aptitude and regard for organization, process, consistency, and accuracy
• Broad operational or process management background
• Experience with senior leadership and C-suite executives
• High proficiency in Google Office Suite, particularly Google Slides. Adept at creating professional visualizations of data, processes, and information
• Strong project management, organizational, and communications skills. Highly effective oral and written communication and problem-solving skills.
• Comfortable navigating a matrixed organization and a global network of internal and external partners
• Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses

Preferred Qualifications:
• Experience working with project management tools such as Atlassian JIRA, Airtable, and Asana
• DTC subscription business background preferred
• Experience working in OTT / streaming space a big plus

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category: 'Operations',

location: 'New York, New York, United States; Glendale, California, United States',

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About Disney Streaming:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Streaming.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-rze2nq-3-238-204-167-42 in your application.

Company Profile

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ and Disney+.