Graduate Trainee Program - Costumer Support

Job Description

Who are we?

The Walt Disney Company Latin America is the leading entertainment company in Latin America. Today, it has integrated businesses throughout the region and offices in Argentina (where the regional base is located), Brazil, Chile, Colombia, Mexico, Panama, Puerto Rico, and the United States (Miami).

The Walt Disney Company Latin America is responsible for giving Latin Americans the ability to receive Disney and its brands in their homes, through TV and streaming entertainment; in stores, where they can find consumer products; as well as the opportunity to enjoy Radio Disney, live shows, music, and movies in theaters.

As a company, our brand promise is to offer entertainment with a heart, as we seek an emotional connection with our audiences, to ''ignite hearts.'' For many years, Disney has accompanied the consumers' emotions with quality content designed for all ages, with moments that somehow reflect or recall real life, thus preserving a message that remains current and leaving a lasting mark on their memory and hearts.

The Walt Disney Company Latin America delivers personalized entertainment experiences to consumers through its Direct-to-Consumer services, Disney+ and Star+. Disney+ is the streaming service for movies, series, and other content from Disney, Pixar, Marvel, Star Wars, and National Geographic. Star+ is the complementary but independent sports and general entertainment streaming service to the Disney+ service in this region.

At Disney, we are committed to innovation and we believe it takes amazing people to create memorable experiences, products, and services that our consumers know and love.

We are a team of storytellers and we promote a corporate culture of belonging and inclusion that enables our employees to thrive.

Do you want to dream with us?

As part of our Early Career Program, we are constantly looking for talent at the beginning of their professional paths, willing to give them opportunities to learn with us and, at the same time, allowing us to learn from them.

The LATAM Graduate Trainee Program lasts 24 months and is a career accelerator for future leaders of The Walt Disney Company Latin America. The segment focus for this year's program is Disney Streaming, where our teams work everyday to bring the best stories and experiences to consumers on Disney+ and Star+.

We are looking for candidates who have graduated between 2019 and 2021, with ideally two years of experience, are passionate about building a career in the digital area, and are willing to learn and develop within our company.
Opportunities are available in departments including:
• Growth Marketing
• Business Intelligence
• Social Engagement & Content Marketing
• Content Operations
• Customer Support

Responsibilities:

The Graduate Trainee from Costumer Support will be responsible for:
Assist an operation throughout LATAM to support our viewers with any issue or friction they may face using Disney+ and Star+. While maximizing viewers experience, raise the voice of the customer providing powerful insights to the business and product teams seeking retention, product improvement and business success

How will you contribute to our magical experience?
Support VX SoMe channels within CS
SoMe tools moderator (LATAM)
Regular scanning of SoMe channels
Increase engagement / speed of answer for VX related feeds
Support CS Partner teams (BPO) SoMe Team
Deepen integration with social handles of all platforms and products of the company
Benchmark the industry and support develop new channels for engagement
Provide inputs to the CS team to structured feedback for the business, marketing, product, Business Dev, (Voice of the Customer)
Investigate and support develop ways to measure Customer Satisfaction within SoMe

Additional Information:

#latamgradtrainees

About Disney Streaming:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Argentina) S.A., which is part of a business we call Disney Streaming.

Jobcode: Reference SBJ-g43z9y-216-73-216-43-42 in your application.