Full Time Job

CRM Manager


Santa Monica, CA 04-22-2022
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Hulu's Marketing team is seeking a B2C marketer who will be an outstanding addition to our CRM team. As a CRM Manager at Hulu, you will help execute, test, and report findings on both ad-hoc and automated trigger-based email and push marketing programs for the engagement, retention, and reacquisition programs. You will also have the opportunity to work closely with a number of teams to execute a variety of marketing campaigns focused around using data to drive personalization and value for Hulu's subscribers. You're the right person for this role if you're a hard-working self-starter with impeccable project management skills and can thrive in an environment that requires technical knowledge and attention to detail. This is the perfect role for someone who loves to roll up their sleeves, work in a collaborative team environment, and is passionate about email marketing.

• Work with the CRM Marketing team to develop and evolve the overall email and push B2C marketing strategy to ensure alignment with Hulu's business objectives, goals, and priorities.
• Email and push campaign production: creation, planning, scheduling, executing, testing and optimization of B2C campaigns.
• Build customer segments and execute automations as well as customer journeys within the ESP.
• Hyper-target subscribers with relevant content to ensure a positive experience for users engaging with Hulu's products.
• Delivery of email and push campaigns with a focus on detailed technical execution involving approvals and reviewing campaigns for quality assurance prior to deployment.
• Optimize the email and push program through continual testing of creative, copy, timing, offers, targeting, and more.
• Coordinate work activities with internal and external partners in order to launch campaigns in a timely and consistent manner.
• Run daily/weekly/monthly reporting on all of your email and push marketing activities.
• Find opportunities to improve the effectiveness of email and push B2C marketing programs.

Basic Qualifications:
• 3+ years experience in email and/or push marketing, preferably B2C and in an online subscription or audience engagement business.
• Experience with ExactTarget/Salesforce Marketing Cloud, or other enterprise level ESPs.
• Extensive email and/or push deployment experience and understanding of QA processes.
• Knowledge of HTML/CSS coding for email, and familiarity with responsive design.
• Knowledge of email and push standard methodologies and deliverability.
• Superior project management skills and attention to detail.
• Ability to provide strategic recommendations motivated by data.
• Excellent teammate with the ability to bring creative ideas to the organization.
• Excellent verbal, social, and written communication skills.
• Ability to anticipate needs, innovate, and flourish in a fast-paced environment.
• A positive attitude, ability to work with a team to drive projects to completion, and penchant for solving problems.

Preferred Qualifications:
• Experience with Jira or other project management tools.
• Experience with Airtable.
• Experience with Tableau or other reporting tools.

About Disney Streaming:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Streaming.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-ropv84-3-238-136-36-42 in your application.

Company Profile

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ and Disney+.