Windows Operations Engineer

Job Description

Reporting to a Duty Operations Manager, this position is critical in monitoring and supporting Discovery's Global platform infrastructure. The position is part of a unified technical operations team that will consist of members from multiple disciplines (Distribution Operations, Network Operations, Server/Storage Operations, Cloud Operations, Digital Platform Support Operations and Security Operations) to form a team capable of providing monitoring and support to all Discovery technical infrastructure.

Responsibilities
• Monitoring all our production platform infrastructure in real time

• Outage vetting – initiating of critical outage situations

• Implement, or assist with implementation of, changes to production platform infrastructure

• Keep platform infrastructure device monitoring and asset tracking systems up to date

• Coordinate escalation process to third-party platform vendors in case of hardware or software failure

• Manage network printer queues, drivers, and firmware

• Provide support for server patching/change management activities

• Be available for on-call/after hours to support critical outage situations as well as planned out of business hours system maintenance.

• Uphold professional ticket management by ensuring all ticket types are logged, work logs updated and properly resolved at time of completion

• Maintain Platform Operations Knowledge Base(s)

Requirements
• 2+ years providing administrative and troubleshooting support in the areas of Windows Server, Active Directory, Server virtualization, backup solutions, and patching

• Able to communicate technical matters to technical and non-technical audiences

• Fluent English

Preferred Qualifications
• Experience with Cisco UCS

• Experience with Commvault

• Experience with VMWare ESXi and Virtual Center

• Experience with Ivanti Heat

• Experience with Powershell

• Experience using ServiceNow or another similar Service Management tool

• Experience using Solarwinds monitoring platform

• Experience with DNS, DHCP, IPAM Toolsets (Infoblox)

• Experience with ITIL principals

• Bachelor's degree in Information Technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience.

Jobcode: Reference SBJ-rnb493-3-15-6-77-42 in your application.