Junior Infrastructure Analyst

Job Description

Overview

Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms.

The Technology Operations Center (TOC) department consists of several teams that work together with a one-team approach, as well as three locations (USA, UK, PL). We are the first point of contact, as well as owners of Major IT Incident Incidents. This means Analysts within TOC teams are also responsible for initiating the Major IT Incident process and procedures, to support our Platform Infrastructure. TOC Teams: 1st Line Network/Platforms, 2nd Line (Network/Platforms/Cloud/Domain Mgmt), Digital Platform Support Operations, Distribution Operations.

The Role

Reporting to a Senior Infrastructure Analyst, this is an entry-level position in the TOC where the individuals will be trained and mentored to provide monitoring and support Discovery's Global Network and Infrastructure platforms. The role will initially familiarize with processes and tooling used in our Core IT environment. The Junior Engineer will be part of a 3 months long training program where they will be mentored/shadowed by a Senior Engineer.

Highlights of the roles

The position is part of a unified technical operations team that will consist of members from multiple disciplines (Distribution Operations, Network Operations, Server/Storage Operations, Digital Platform Support Operations, and Security Operations) to form a team capable of providing monitoring and support to all Discovery technical infrastructure and where relevant you will escalate to Tier 2/Tier 3 engineers across the globe. This exciting new role has the scope for you to learn and progress into more technical roles within the GT&O teams.

Working as part of a team of Tier 1, Tier 2, and Tier 3 operators in our Krakow operations center, the role is responsible for monitoring and providing 1st line (Tier 1) support of Discovery's network, infrastructure, Digital, and Distribution Services across 50 offices and production centers globally.

This function supports the business 24 x 7 x 365. Post holders will be expected to work shifts including weekends and night shifts.

Responsibilities
• Training on various tools and systems used in Tier 1 to monitor our production Infrastructure & Network, platforms such as Service Now, Pager Duty, SolarWinds, etc.
• Familiarize with different stakeholder functions supported by Tier 1 across the Discovery portfolio
• Assist Infrastructure Analysts with outage vetting and escalating to our Tier 1 and senior engineers
• Assist with writing of outage notifications, raising and managing tickets in ServiceNow, following Discovery's Incident Management process
• Assist in the creation and maintenance of department documentation and Standard Operating Procedures

Qualifications
• Previous experience working in IT is preferred.
• Working knowledge of MS Word, Excel, or similar computer software systems.
• Excellent interpersonal skills.
• Flexibility to work early morning, evening, weekend, and overnight shifts.
• Works well under pressure.
• Completed or coursing a bachelor's degree in Information Technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience.
• Excellent English written and verbal communication skills.

Please be informed that we will consider applications only in English version.

We offer:
• hybrid work model: 3 days from the office, 2 days from home
• free access to player.pl and HBO Max
• benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• work-life balance initiatives: wellbeing platform, educational webinars, Employee Assistance Program, internal media initiatives
• training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts
• CSR activities: volunteering, eco & social initiatives
• casual dress code
• parking space available for booking

#LI-Hybrid

Jobcode: Reference SBJ-gpwwje-18-191-254-106-42 in your application.