Digital Platform Support Analyst

Job Description

Overview

Reporting to a Duty Operations Manager, this position is critical in to monitoring and supporting Discovery’s Global Digital platforms and video feeds. Resources supporting this role are our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Analysts in this role will to have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below.

Highlights of the role
The position is a shift-based role working as part of a unified “virtual” teams that will consist of members from multiple disciplines (Distribution Operations Network Operations, Enterprise Platform Operations, Digital Platform Support Operations and Security Operations) to form a dynamic technology focused team capable of providing monitoring all Discovery linear and non-linear output as well as supporting IT infrastructure. The support operation also leads Discovery’s response to all incidents within our infrastructure.

Role responsibilities for the Digital Platform Support Operations Analyst, part of team of 7 in either our London or Sterling, VA centers is Discovery’s primary line of defense in supporting Discovery’s platform infrastructure 50 offices and productions centers globally.

Post holders will be expected to work shifts including weekends and night shifts.

The team execute our IT Event, Incident and Request Management processes at Discovery ensure a culture of excellence and consistent service and supporting Discovery’s best in class platform infrastructure.
The centers are also the point of contact and owners for an IT Major Incident Incidents and as an Analyst are responsible for initiating IT Major Incident process and procedures in our Platform Infrastructure.