Discovery, Inc., the new global leader in real life entertainment with powerful brands such as Discovery Channel, TLC, HGTV, Food Network, Food Network Kitchen, MotorTrend and GolfTV, is searching for a Business Analyst to join our Direct to Consumer Financial team.
You will be partnering on the implementation of critical global functions in Discovery Direct to Consumer. This role assures the quality of the Customer Order to Cash experience across all of our Digital brands.
What you will be doing:
• Develop Operational controls and implement for the Direct to Consumer Order to Cash process.
• Determine correct data sources and negotiate access to the data
• Map customer and revenue impacting processes – including billing, payment and tax
• Analyze data and develop a repeatable method for determining exceptions to the processes
• Own the prioritization of any exceptions found
• Drive quick resolution to any issues discovered, prioritizing the minimization of customer impact
• Work with Direct to Consumer Brands to develop a plan for future state billing functions
• Drive standardization of processes and system functionality across billing and payment
• Develop long term strategy
• Develop priorities and a roadmap in conjunction with engineering.
• Manage changes to priorities
What you need to have:
• A combination of education, training, skills and experience in technical areas related to billing, payment and/or tax, ideally in a fast paced digital or direct to consumer environment
• Bachelor's degree in Engineering, Programming, or equivalent skills.
• Minimum of 3 years of relevant experience.
• Advanced query and modeling skills in manipulating and analyzing data.
• Ability to communicate and build relationships with all functional areas of the organization.
• Ability to handle multiple fast moving projects simultaneously, work independently, and a strong attention to detail a must.
• Self-starter with willingness to take initiative and to follow through on projects.
• Revenue Assurance experience highly desired.
Nearest Major Market: Knoxville
Jobcode: Reference SBJ-gq89vm-3-238-98-214-42 in your application.
Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel.