EPG & VOD Coordinator

Job Description

POSITION SUMMARY

The EPG & VOD Coordinator will be organized and analytical with exceptional communication and problem-solving skills. They will be the primary contact throughout the organization to ensure Electronic Program Guides (EPGs) are accurate across the media landscape. The Coordinator will also assist in maintaining a robust ticketing system and perform quality control on various websites and apps for Subscription Video-On-Demand and TV Everywhere. Additionally, the Coordinator will implement and improve on office processes and policies and develop creative solutions to problems while being a resource and answering questions.

To succeed as the EPG & SVOD Coordinator, you should be committed to providing attentive support for internal and external parties and ensuring consistent, efficient operations. You should be courteous, analytical, proactive, and organized.

ESSENTIAL FUNCTIONS

• Troubleshoot Electronic Program Guide (EPG) issues with various network affiliates
• Delivery and quality control for VOD and SVOD content according to programming schedules
• Follow-up with Cable partners to ensure content libraries are live as scheduled and troubleshoot issues
• Support employees by facilitating interdepartmental communications and interactions between internal and external parties
• Assisting with special projects, such as streamlining and process improvements of workflow

MINIMUM QUALIFICATIONS

· High School Diploma or equivalent. College degree preferred

· Minimum of 2 years of experience in an administrative support field

· Professional appearance and courteous manner

· Clear, polite phone voice

· Exceptional interpersonal and written and verbal communication skills

· Proficiency with computers and media/entertainment apps

· Strong task and time management skills

· Experience in Media & Entertainment preferred

DESIRED QUALIFICATIONS

· Knowledge of data cloud use

· Customer Service experience

· ServiceDesk experience

Jobcode: Reference SBJ-re1xm5-18-118-30-253-42 in your application.