Customer Support Executive

Job Description

About the job

As a Customer Support Executive at Cineverse, you will be responsible for handling calls/chats/ emails from our US customers and enter the details in Zendesk. You will be responsible for understanding the issues reported at first contact and use all tools and knowledge at your disposal to attain first contact resolution. You will also be responsible for liaising with supervisors and internal departments to set correct expectations with the customer for unresolved issues at first contact.

Job Responsibilities:
• Catering customer issues through voice calls, chats, and emails.
• Knowledge about the best mediation and conflict resolution tactics.
• Ability to empathize with customers.
• Utmost patience while dealing with irate customers.
• Ability to respect every customer.
• Fast and efficient problem-solving skills.
• Keeping a track of all customer queries
• Possessing the knowledge and ability to improve customer service of the organization.
• Maintain 100% quality on all customer queries.
• Readiness to work in rotational shifts.
• Desire to work in a fast paced, evolving, and dynamic business. 
• Ability to work in a cross functional environment.
• Works well under pressure
• Takes direction well.
• Tech Savvy

Specific Knowledge Abilities and Skills:
• Excellent verbal & written communication skills that are sensitive to USA audiences.
• Bachelor's degree in any stream.
• 2-3 years of Customer Service Experience preferably in a customer support role
• Proficiency in Microsoft Office Suite
• Experience with digital video streaming services (Netflix, Hulu, Amazon Prime).
• Experience using iOS, Android, Roku, and other Web Services.
• An understanding of basic internet and home networking terminology (operating systems, browsers, broadband speeds).
• Experience with a customer service platform required experience with Zendesk preferred.
• Experience for an audio/video streaming or online tech support team is a plus.

About the company:

For more than twenty years, Cineverse has led the digital transformation of the entertainment industry.

We are a free ad-supported streaming service dedicated to bringing you the best movies and TV shows from around the world. Whether you want to unravel ancient mysteries, pump up your adrenaline with some unmissable action, walk down TV memory lane, laugh along with your favorite comedy stars, and more, we got you covered. Explore all of our content or plug into one of our Live channels and discover what we have to offer!

Stream for free, or subscribe to get your offbeat binge without ads.

For more information, visit https://www.cineverse.com/

Cineverse continues to be a home for a diverse mix of enthusiast content all focused around a core mission of entertaining the world through a portfolio of fan-centric destinations. An innovator in the digital transformation of the entertainment industry for more than two decades, Cineverse's ultimate goal is to build destinations that immerse viewers in content they love.

We would welcome you with,
• A top-grade application traversing multiple mobile platforms.
• A team of champions to work with.
• An open mind for new ideas and stratagems.
• A merry environment focused on creativity, growth and transformation.
• Top notch medical benefits for employee and family members along with accident coverage benefit for employees
• Flexible working environment
• Paid time off (PTO) such as sick days and vacation days

Jobcode: Reference SBJ-rb2k1o-52-15-63-145-42 in your application.