Cubs Ticketing Opportunities: Service & Operations

Job Description

CHICAGO CUBS TICKET OPERATIONS 2023 OPPORTUNITIES:

The Cubs Ticket Operations department is seeking to fill several seasonal positions for the 2023 season within the preidentified areas below. Candidates who are qualified, service focused, excellent communicators, collaborative, and have a strong attention to detail along with being passionate about continuing to make the Wrigley Field experience a memorable one for all fans are encouraged to apply.

TICKET OPERATIONS ROLES INCLUDE:

Ticket Operations Associate (Part-Time Non-Exempt)

Report to: Senior Director, Ticket Operations

The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.

Responsibilities:
• Assist in the processing and distribution of season, group and individual game tickets
• Provide customer service support for ticketed events at Wrigley Field
• Provide direct support to ticket operations staff by coordinating order processing and system input
• Reconcile daily check and wire ticket payments
• Update customer accounts in ticketing system & CRM as required
• Standard office procedures including filing, mailing and data entry
• Other related duties as assigned

Required Qualifications:
• Strong oral and written communication skills
• Demonstrated attention to detail and organization
• Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
• Demonstrated ability to multi-task, think creatively, and problem solve
• Minimum of 1 year of customer service experience
• Must be available to work from March-October
• Ability to work non-traditional hours, including nights, weekends, and holidays

Desired Qualifications:
• College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
• Experience with Tickets.com's Pro Venue platform and SalesForce or other CRM a plus

Fan Service Center Associate (Part-Time Non-Exempt)

Report to: Manager, Service Center & Wrigley Field Tours

The Fan Service Center Associate plays a vital role in executing day-to-day tasks and activities within their respective department. They are responsible for accurately, personally & timely responding to all inbound fan inquiries via various communication mediums which include email, phone, text, online chat, letter & in-person. Ticketing related responsibilities include season ticket holder & single game ticket: sales, service & operations support for both Wrigley Field & Sloan Park.

Responsibilities:
• Utilize knowledge of the Cubs Organization and Wrigley Field to provide personal, accurate and timely service to each fan
• Process orders for single game ticket sales, tours, parking, concert, and spring training requests along with promoting various other Cubs initiatives and offerings via telephone and online
• Generate incremental revenue via inside ticket sales campaigns for special event nights and targeted series by utilizing sales and service best practices
• Process and balance all ticket orders sold over the phone and the fulfillment of all ticket orders
• Respond to general inbound fan inquires via email, phone calls, letters and online chat personally, accurately and timely
• Track transactions, trends and fan feedback within universal CRM tool
• Support Season Ticket Holder Service Representatives at exclusive Season Ticket Holder special events and throughout the ticket renewal process

Required Qualifications:
• Demonstrated ability to display a personable, passionate, determined and professional demeanor at all times
• Demonstrated ability to be detail oriented, organized with a proven ability to follow through on all tasks
• Demonstrated ability to function in fast-paced environment, handle multiple projects while adhering to deadlines
• Demonstrated verbal, and written communication skills
• Proficiency with MS Office; demonstrated ability to learn and master new technology as needed
• Demonstrated ability to maintain confidentiality
• Responds well to coaching and feedback
• Able to work non-traditional hours, including nights, weekends, and holidays

Desired Qualifications:
• Passion for baseball, the Chicago Cubs, Wrigley Field and its unique history
• Positive attitude and the ability to maintain the highest level of professionalism
• Demonstrated ability to work independently while working in a team environment towards goals
• Ability to work under stress
• Experience in promotional event planning, execution and delivery
• Self-starter with leadership skills
• Proficiency with ProVenue ticketing system and Salesforce.com CRM
• 1 year experience in a hospitality, business, public relations, customer service, or sales setting

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Jobcode: Reference SBJ-gxxw5z-3-135-198-49-42 in your application.