Cubs Ticket Operations Opportunities

Job Description

CHICAGO CUBS TICKET OPERATIONS 2024 OPPORTUNITIES:

The Cubs Ticket Operations department is seeking to fill several seasonal positions for the 2024 season within the preidentified areas below. Candidates who are qualified, service focused, excellent communicators, collaborative, and have a strong attention to detail along with being passionate about continuing to make the Wrigley Field experience a memorable one for all fans are encouraged to apply.

BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
• THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball's National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.

JOB TITLE: Ticket Operations Associate (Part-Time)

DEPARTMENT: Ticket Operations
ORGANZIATION: Chicago Cubs

REPORTS TO: Senior Director, Ticket Operations

FLSA STATUS: Nonexempt

HOW YOU'LL CONTRIBUTE

The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.

THE DAY-TO-DAY:
• Assist in the processing and distribution of season, group and individual game tickets
• Provide customer service support for ticketed events at Wrigley Field
• Provide direct support to ticket operations staff by coordinating order processing and system input
• Reconcile daily check and wire ticket payments
• Update customer accounts in ticketing system & CRM as required
• Standard office procedures including filing, mailing and data entry
• Other related duties as assigned

WHAT YOU'LL BRING:
• Strong oral and written communication skills
• Demonstrated attention to detail and organization
• Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
• Demonstrated ability to multi-task, think creatively, and problem solve
• Minimum of 1 year of customer service experience
• Must be available to work from March-October
• Ability to work non-traditional hours, including nights, weekends, and holidays

WHAT SETS YOU APART:
• College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
• Experience with Tickets.com's Pro Venue platform and SalesForce or other CRM a plus

JOB TITLE: Fan Service Center Associate (Part-Time)

DEPARTMENT: Fan Services
ORGANZIATION: Chicago Cubs

REPORTS TO: Manager, Service Center & Wrigley Field Tours

FLSA STATUS: Nonexempt

HOW YOU'LL CONTRIBUTE

The Fan Service Center Associate plays a vital role in executing day-to-day tasks and activities within their respective department. They are responsible for accurately, personally & timely responding to all inbound fan inquiries via various communication mediums which include email, phone, text, online chat, letter & in-person. Ticketing related responsibilities include season ticket holder & single game ticket: sales, service & operations support for both Wrigley Field & Sloan Park.

THE DAY-TO-DAY:
• Utilize knowledge of the Cubs Organization and Wrigley Field to provide personal, accurate and timely service to each fan
• Process orders for single game ticket sales, tours, parking, concert, and spring training requests along with promoting various other Cubs initiatives and offerings via telephone and online
• Generate incremental revenue via inside ticket sales campaigns for special event nights and targeted series by utilizing sales and service best practices
• Process and balance all ticket orders sold over the phone and the fulfillment of all ticket orders
• Respond to general inbound fan inquires via email, phone calls, letters and online chat personally, accurately and timely
• Track transactions, trends and fan feedback within universal CRM tool
• Support Season Ticket Holder Service Representatives at exclusive Season Ticket Holder special events and throughout the ticket renewal process

WHAT YOU'LL BRING:
• Demonstrated ability to display a personable, passionate, determined and professional demeanor at all times
• Demonstrated ability to be detail oriented, organized with a proven ability to follow through on all tasks
• Demonstrated ability to function in fast-paced environment, handle multiple projects while adhering to deadlines
• Demonstrated verbal, and written communication skills
• Proficiency with MS Office; demonstrated ability to learn and master new technology as needed
• Demonstrated ability to maintain confidentiality
• Responds well to coaching and feedback
• Able to work non-traditional hours, including nights, weekends, and holidays

WHAT SETS YOU APART:
• Passion for baseball, the Chicago Cubs, Wrigley Field and its unique history
• Positive attitude and the ability to maintain the highest level of professionalism
• Demonstrated ability to work independently while working in a team environment towards goals
• Ability to work under stress
• Experience in promotional event planning, execution and delivery
• Self-starter with leadership skills
• Proficiency with ProVenue ticketing system and Salesforce.com CRM
• 1 year experience in a hospitality, business, public relations, customer service, or sales setting

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Jobcode: Reference SBJ-rnnyq3-216-73-216-202-42 in your application.