Client Services Associate - Communications

Job Description

TIMELINE: Start: April 2023 | End: April 2024

POSITION OVERVIEW:

The Boston Red Sox Client Services department, which oversees the service of all premium clubs and season suites, are seeking a creative individual who can help craft premium-level experiences at Fenway Park. Working hand in hand with club managers, this individual will focus on our marketing and Salesforce campaigns to help build lasting relationships.

RESPONSIBILITIES:
• Build all Client Service email campaigns within our Constant Contact platform
• Take the lead in creating our Homestand Report which details the happenings within the premium world
• Work within our Salesforce platform to develop daily reports, including our day-of game report, which enables our team to provide a targeted premium experience
• Facilitate all special event ticket offerings
• Oversee the Client Services email address and phone numbers for all incoming and outgoing communication
• Work with our club reservation platform to book member and guest dining experiences
• Handle a majority of all ticket-based duties during games including but not limited to Red Sox Foundation donations, mobile ticket issues and processing of single-game purchases
• Assist in the planning of all premium member events (Season Ticket Holder Batting Practice, Cocktail Parties, Premium Member for the Game, T-Mobile Family Day etc.)
• Service clients during games as needed, helping drive long-term relationships

CHARACTERISTICS/QUALIFICATIONS:
• Ability to commit to the April 2023-April 2024 timeline
• Ability to commit to a minimum of 35 hours a week throughout the year-long position
• Bachelor's Degree in hospitality, business or marketing-related fields preferred
• Innovative, process-oriented and well-organized
• Passion and commitment to providing a high standard of customer service
• Experience with Salesforce or a CRM-based platform preferred. Qualtrics and ProVenue or ticket-based program is a plus
• Ability to work extended hours including nights, weekends and holidays

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Jobcode: Reference SBJ-gk8bkk-18-218-254-122-42 in your application.