Manager, Digital Operations

Job Description

Bally Sports is looking for Digital Operations Manager to join the team. Reporting to the Director of Digital Operations, the Manager of Digital Operations leads the Bally Sports Digital Operations Center staff (DOC) in their execution of monitoring live sports streams across a suite of digital products and Regional Sports Networks, providing quality control and issue identification and escalation to our internal and third-party support teams.
• Manage supervisors and coordinator staff in the execution of processes for live event monitoring and quality control for Bally Sports digital products across a variety of platforms including web, mobile web, iOS, Android, and connected television devices
• Maintain staff and facility schedules, coordinating operational coverage for all live streaming events across Bally Sports regions
• Oversee Operation and Social Media Supervisors in the organization and communication of incident escalation, reporting, and notification processes according to our defined incident priority matrix
• Work directly with the Director of Digital Operations to continually self-audit facility operations and identify areas of improvement for both short term and future processes
• Create, update, and distribute workflow and SOP documentation, managing communications across the team and coordinating necessary training for the operations staff
• Collaborate with the Director of Digital Operations for future expansion of facility, equipment, and staffing needs for the operations center
• Work with the Product Team to address business issues related to Bally Sports digital products and communicate and collaborate with the appropriate teams regarding issues with any of the digital products
• Address business issues related to Bally Sports digital products and communicate and collaborate with the appropriate teams regarding issues with any of the digital products
• Work directly with supervisors to verify consistent collection of digital data ahead of product releases and updates, testing, documenting, and escalating any product issues as it relates to the consumer experience of all digital products
• Oversee daily content operation processes of staff as it relates to image and highlight creation/updates for the Bally Sports platform
• Maintain operation center equipment and workstations, applying troubleshooting as need for video/audio monitoring devices, handheld devices, and multi-view displays
• Availability to work flexible shifts around high volume live events schedules, including nights and weekends, and availability to provide supplemental coverage for the supervisor level positions as needed

Requirements:
• 4-year college degree
• 3-5 year of management experience
• Background in broadcast media or streaming services preferred

This position is fully remote.

#Ballys

Diamond Sports Group, L.L.C, an independently-managed and unconsolidated subsidiary of Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer.

About us:

Diamond Sports Group LLC, an independently-managed and unconsolidated subsidiary of Sinclair Broadcast Group, Inc., owns the Bally Sports Regional Sports Networks (RSNs), the nation's leading provider of local sports. Its 19 owned-and-operated RSNs include Bally Sports Arizona, Bally Sports Detroit, Bally Sports Florida, Bally Sports Great Lakes, Bally Sports Indiana, Bally Sports Kansas City, Bally Sports Midwest, Bally Sports New Orleans, Bally Sports North, Bally Sports Ohio, Bally Sports Oklahoma, Bally Sports San Diego, Bally Sports SoCal, Bally Sports South, Bally Sports Southeast, Bally Sports Southwest, Bally Sports Sun, Bally Sports West, and Bally Sports Wisconsin. The Bally Sports RSNs serve as the TV home to more than half of all MLB, NHL and NBA teams based in the United States. Diamond Sports Group also has a joint venture in Marquee, the home of the Chicago Cubs, and a minority interest in the YES Network, the local destination for the New York Yankees and Brooklyn Nets. Diamond RSNs produce approximately 5,000 live local professional telecasts each year in addition to a wide variety of locally produced sports events and programs each year.

Jobcode: Reference SBJ-rj1471-3-137-172-68-42 in your application.