Full Time Job

Vice President, Enterprise Applications & Support

Audacy

Philadelphia, PA 06-01-2021
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  • Paid
  • Full Time
  • Executive (10+ years) Experience
Job Description
Overview

The VP Enterprise Applications & Support has responsibility for critical enterprise applications and systems across the company's business portfolio, including end-user, help desk support and systems. The VP will ensure the core enterprise applications continue to support efficiency, growth and automation objectives of the company.

The VP has two areas of responsibility: enterprise applications and Support (''help desk''), where she/he will be responsible for strategic assessment of platforms, enterprise and support, currently in place at Company as well as oversee transformations plan for further consolidation and standardization. Experienced in enterprise application evaluation, analysis, and process continuous improvement, she/he builds organizations that drive high satisfaction with IT applications and services across a large, highly distributed customer base.

The VP, Enterprise Applications & Support, has management responsibilities with direct reports across the country. The position reports to the SVP, IT Operations.

Responsibilities

What You'll Do:

Enterprise Application Planning & Management
• Lead strategic planning for the enterprise applications and environments
• Provide leadership and vision for integrated cross functional business processes and growth objectives impacting enterprise applications
• Strong business process management skills to build stakeholder and vendor relationships to align to strategic plans
• Manage and deliver large portfolio of small enhancements to large complex multi-million dollar programs.
• Manage roadmap from concept through definition, development, delivery support for core enterprise applications
• Continually maintain and optimize an application portfolio and detailed project roadmap
• Oversee continuous delivery of large portfolio application projects. Ensure projects are scoped, planned and resourced accurately, follow standard governance processes and are delivered on-time and on-budget
• Collaborate effectively with IT peers and business customers. Build strong and effective relationships with application business owners.
• Proactively recommend courses of action to maintain cost effectiveness and competitiveness
• Manage vendor and service provider relationships.
• Oversee negotiations, license agreement structure, SOW's, service level achievement and resolution of escalations/issues.
• Proven ability to work collaboratively across internal and external stakeholders to prioritize vendor common goals.
• Ensure a stable performance environment enterprise wide. Monitor and analyze problems that occur, ensuring that problems are identified and solved as rapidly and efficiently as possible

Support Team & Systems Management
• Set strategy and vision for the Enterprise Support organization in partnership with other business leaders, to create excellent customer experiences through technology, automation, and support processes.
• Analyze business processes and organizational pain points and make informed solution improvements
• Manage Support Team and Systems to ensure team is consistently delivering high-level of internal stakeholder satisfaction
• Maintain and track analytics to ensure the Customer Care team is delivering a consistently high level of customer satisfaction and experience
• Develop Support processes, SLAs, escalation protocols, and systems to support highly distributed work force
• Collaborate with other business leaders to ensure alignment on priorities and capabilities within the Support team
• Manage the Support team to positively impact long-term success of department

Qualifications

More About You:

Required and Preferred:
• Minimum of 10 years experience leading IT teams of application and/or support systems
• Substantial and broad experience with enterprise application and cloud platforms, including vendor and roadmap management
• Bachelors Degree in IT, Computer Science, Software Engineering or related field preferred
• Exceptional interpersonal skills, service orientation and ability to deal effectively in a team environment and successfully influence outcomes
• Skill in organizing resources and establishing priorities. Advanced knowledge of project management, application development practices, techniques, and tools.
• Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities
• Demonstrated success to forging cross-functional partnerships and working in a cross-matrixed environment
• Demonstrated success managing a 24/7/365 national on-call operational environment
• Broadcast experience a plus

Responsibilities:

What You'll Do:

Enterprise Application Planning & Management
- Lead strategic planning for the enterprise applications and environments
- Provide leadership and vision for integrated cross functional business processes and growth objectives impacting enterprise applications
- Strong business process management skills to build stakeholder and vendor relationships to align to strategic plans
- Manage and deliver large portfolio of small enhancements to large complex multi-million dollar programs.
- Manage roadmap from concept through definition, development, delivery support for core enterprise applications
- Continually maintain and optimize an application portfolio and detailed project roadmap
- Oversee continuous delivery of large portfolio application projects. Ensure projects are scoped, planned and resourced accurately, follow standard governance processes and are delivered on-time and on-budget
- Collaborate effectively with IT peers and business customers. Build strong and effective relationships with application business owners.
- Proactively recommend courses of action to maintain cost effectiveness and competitiveness
- Manage vendor and service provider relationships.
- Oversee negotiations, license agreement structure, SOW's, service level achievement and resolution of escalations/issues.
- Proven ability to work collaboratively across internal and external stakeholders to prioritize vendor common goals.
- Ensure a stable performance environment enterprise wide. Monitor and analyze problems that occur, ensuring that problems are identified and solved as rapidly and efficiently as possible
Support Team & Systems Management
- Set strategy and vision for the Enterprise Support organization in partnership with other business leaders, to create excellent customer experiences through technology, automation, and support processes.
- Analyze business processes and organizational pain points and make informed solution improvements
- Manage Support Team and Systems to ensure team is consistently delivering high-level of internal stakeholder satisfaction
- Maintain and track analytics to ensure the Customer Care team is delivering a consistently high level of customer satisfaction and experience
- Develop Support processes, SLAs, escalation protocols, and systems to support highly distributed work force
- Collaborate with other business leaders to ensure alignment on priorities and capabilities within the Support team
- Manage the Support team to positively impact long-term success of department

Jobcode: Reference SBJ-g6zokj-44-192-253-106-42 in your application.

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