IT Analyst Technical Engineer

Job Description

Overview
Job Title: IT Analyst/Technical Engineer
Department: Technical
Reporting To: Chief Engineer
Employment Type: Full -Time
Location(s): St. Louis, MO
Work Arrangement: On-Site
Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Responsibilities
What You'll Do:
• Installing and configuring desktop computer hardware, software, network connections, and printers.
• Monitoring the ticketing system and autonomously and proactively addressing service issues.
• Providing technical support across the company (this may be in person or over the phone)
• Modifying accounts for users through permissioning change requests.
• Repairing and replacing equipment as necessary
• Implementing new technologies collaboratively in a team environment.
• Maintain, inspect and repair all broadcast radio station equipment, network infrastructure, automation systems, studio equipment, AOIP networks, UPS's, remote control equipment, generators, VOIP and telephone systems.
• Maintain and Review weekly transmitter and studio logs for correct and complete entries including EAS tests and tower lighting requirements per F.C.C. Rules and Regulations.
• Provide support 24/7 in case of equipment failure; available to work various hours/days, including weekends and holidays.
• Assist the Chief Engineer to maintain the integrity of all on-air and on-line products, including high power FM + HD, AM, digital audio & audio streaming.
• Install, maintain, troubleshoot and repair all broadcast radio station equipment, including transmitters, antennas, STL, satellite downlinks, studio equipment, remote equipment, generators and backup power systems, telephone system and related equipment in keeping with good engineering practices.
• Install and maintain broadcast IT systems at studios and transmitter sites, such as WideOrbit, Axia,NewsBoss including workstations and servers.
• Create instructional materials and teach operators to use technical equipment and systems.
• Handle telco problems and service calls. Work with technicians to troubleshoot circuits; cross connect in-house circuits.
• Generator testing, fueling and supervision of maintenance.
• UPS testing and supervision of maintenance.
• Effectively communicate and partner with programming staff as well as outside partners.
• Additional duties and responsibilities may be assigned as necessary.
Qualifications
More About You:
Required & Preferred:
Your ability to provide extraordinary customer service through excellent and systematic, but un-scripted problem-solving skills will be paramount to your success. Your attention to detail, great communication skills, and passion for technology will make you a valued team member through being responsive to service issues and requests. Plus, you're in possession of an awesome and thoughtful logical process in how you approach problem solving. You stick to strict work schedules, deadlines, and prioritize your work. Teamwork and collaboration skills are a must.
• Previous experience providing desktop support; 1-3 Years.
• Basic understanding of networking knowledge: LAN/WAN, TCP/IP, Subnetting, DNS, AOIP
• Strong working knowledge of desktop technology as it relates to Google Workspace solutions including: IT Support Ticketing, Zoom VoIP Support Solutions, and other cloud-based collaboration platforms.
• Strong Desktop Security Best Practices through managing frequent OS updates, through user experience embellishment, as well as through Audacy's social inter-web channels
• Experience with broadcast, or content creation software tools such as Adobe Audition, Audacity, or OBS is recommended
• Must be physically able to move heavy computer equipment/boxes, safely climb short ladders without assistance.
• Finally, familiarity with the proper and safe use of small company-provided hand tools.
• Minimum 3 years broadcast engineering experience.
• Associate's degree in electronics preferred.
• IT networking skills preferred.
• Knowledge of FCC Rules and Regulations.
• Ability to provide support 24/7 in case of equipment failure; available to work various hours/days, including weekends and holidays.
• FCC General Class License or SBE Certifications are a plus.
• A valid driver's license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant's own vehicle, proof of insurance, is required.
• Strong verbal and writing communications skills.
Important Notes:
Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
About Us
Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Jobcode: Reference SBJ-ve7k67-216-73-216-212-42 in your application.