Client Success Strategist

Job Description

OverviewAudacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations. The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met.

Responsibilities

What You'll Do:
• Create media plans/presentations and help shepherd deals from pre-sale to close
• Lead conversations with internal creative and execution teams to ensure client expectations and deadlines are met
• Provide best-in-class 'white glove' client service to advertisers through great communication and properly setting expectations
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
• Digest and articulately relay feedback and expectations to client and internal teams
• Proactively troubleshoot internal and external campaign concerns and work directly with Regional Director of Strategy to seek out solutions that cater to both the client expectations as well as Audacy's best practices
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
• Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
• Partner closely with Project Manager & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports

Qualifications Required:
• Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
• Basic understanding of digital advertising strategy and measurement is preferred.
• Strategic thinker and solution-oriented with proactive attitude
• Public speaking skills and ability to lead a room
• A background working with and leading communication with internal teams
• Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Microsoft Office Suite
• A valid driver's license, satisfactory completion of a motor vehicle record check, and, if the position requires the use of an applicant's own vehicle, proof of insurance is required.

Vaccination Requirements

To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.

Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.

Responsibilities:

What You'll Do:
- Create media plans/presentations and help shepherd deals from pre-sale to close
- Lead conversations with internal creative and execution teams to ensure client expectations and deadlines are met
- Provide best-in-class 'white glove' client service to advertisers through great communication and properly setting expectations
- Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
- Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
- Digest and articulately relay feedback and expectations to client and internal teams
- Proactively troubleshoot internal and external campaign concerns and work directly with Regional Director of Strategy to seek out solutions that cater to both the client expectations as well as Audacy's best practices
- Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
- Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
- Partner closely with Project Manager & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
- Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports

Jobcode: Reference SBJ-ropv02-18-189-2-122-42 in your application.