Guest Services Staff - Texas Trust Cu Theatre

Job Description

GUEST SERVICES STAFF
• USHER/TICKET TAKER
USHER/TICKET TAKER
SUMMARY
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets . The Usher/Ticket Taker is also responsible for greeting guests , assisting guests with finding their seats , controlling access points, and assist ing guests when issues/problems arise .
PRIMARY RESPONSIBILITIES
• A ssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s) .
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information .
• Work to e ffectively accommodat e guests with disabilities , while complying with facility/event ADA requirements.
• Display a calm and attentive deme anor when rectifying issues with guests .
• Check and scan guest tickets upon entry to the facility/venue or section . Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries .
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager .
QUALIFICATIONS
• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 y ears of related work experience
• Able to work efficiently in a fast-paced environment
• Able to remain in a stationary position, often standing for prolonged periods
• Able to frequently ascend/descend stairs
• Able to work in/around loud environments
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays

Jobcode: Reference SBJ-gq1jk9-216-73-216-82-42 in your application.