Summer Remote Intern - Global Technology

Job Description

Universal Music Group 2023 Summer Internship: Global Technology (Opportunities in Technical Operations, Tech Support & Collaboration Technology) - CA/NY/TN/Remote

2023 Summer Internship Opportunities: June 5th, 2023 -August 11th, 2023

Multiple Job Descriptions Listed Below

Technical Operations: (remote)
Tech Support: (onsite-Santa Monica, CA/New York, NY/Nashville, TN)
Collaboration Technology: (remote)
Collaboration Technology-A/V Support Focus: (remote)

Technical Operations
How you'll CREATE:
• Develop dashboards and reports showing workload metrics and infrastructure device metrics 
• Assist in updating the CMDB  
• Evaluate the Knowledge Base (KB) articles and transition other docs into the KB 
• ''Ride-along'' with network, server, and identity engineers to trouble issues 
• Conduct a survey of UPS (uninterruptible power supply) devices to validate configurations 
• Yubikey certificate refresh project - interacting with engineers update their Yubikey security fobs 
• Support Global Protect VPN login issues 
• Contact calling/emails to follow up on potential security issues 

Bring your VIBE:
• Research, development of monitoring tools, and working alongside engineers to resolve issues
• Strong attention to detail  
• Strong organizational skills and efficiency 
• Ability to multitask and meet tight deadlines in fast-paced, high-pressure environments 
• High level of integrity  
• Discretion in handling confidential information  
• Professionalism in dealing with senior professionals inside and outside the company 
• A ''can-do'' attitude 

Tech Support
How you'll CREATE:
• Reviewing technical support tickets to understand customers' problems
• Troubleshooting customer issues in-person, via phone, or via Zoom
• Providing high-quality customer service during entire process to resolve technical issues
• Documenting pertinent information to ensure smooth handoff if other teams need to be consulted or another professional must take over the case
• Collaborating with or escalating appropriate tickets to correct team for resolution of issues
• Diagnosing technical issues and providing information to customers to solve their problems
• Maintain a positive attitude and a customer-first mentality even during difficult situations
• Installing and configuring hardware and software with supervision
• Providing timely and accurate feedback to customers
• Following up with customers to ensure problems are resolved as appropriate

Bring your VIBE:
• Customer service and understanding of support environment
• Knowledge of hardware/software
• Interest or experience in technology
• Strong organizational skills and efficiency 
• Ability to multitask and meet tight deadlines in fast-paced, high-pressure environments 
• High level of integrity  
• Discretion in handling confidential information  
• Professionalism in dealing with senior professionals inside and outside the company 
• A ''can-do'' attitude 

Collaboration Tech
How you'll CREATE:
• Conducting use case/discovery sessions to understand user issues, requirements, and goals
• Build automations using Power Apps
• Support technical integration of various tools to improve users' workflows
• Collaborate with user research, change management, and other key members of the collaboration tech and user enablement teams

Bring your VIBE:
• Familiarity with O365, Zoom, Slack, Monday.com, Power Apps, and other collaboration tools
• Creativity, Collaboration, Organization
• Data Analysis
• Knowledge of automation processes
• Technical/API creation & documentation

Collaboration Tech (A/V Support)
How you'll CREATE:
• Ensures day-to-day conference room operations are maintained by completing room checks and assist on-site tech support.
• Joins weekly sync calls with AV Vendors and Facilities to review projects, issues, and keeps all teams aligned with business goals.
• Follows procedures for tracking company assets to oversee quality control throughout their lifecycles.
• Assists in testing and documenting new products to consider for clients within conference rooms.
• Drive adoption and future of work strategies by working with leadership/management teams and end users.
• Provide virtual, hybrid, and on location event support for large scale events (townhalls, conventions, etc.)
• Support the development and delivery of training materials as needed.

Bring your VIBE:
• Proficiency in MS Office, Windows IOT, MAC OS, iOS, Android, Monday.com, Teams, Crestron Tollbox, Zoom, WebEx, Bluejeans, GoTo, Hangouts, Lifesize, Meet - preferred
• Critical thinking & problem solving
• Organizational and planning skills
• Excellent communication skills
• Self-motivated and willing to learn

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer.

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Job Category:
Internships

Salary Range:
$13.00 - $16.04 per hour

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Jobcode: Reference SBJ-dy9q5m-3-148-182-104-42 in your application.