Intern - Venue IT

Job Description

HO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Internship Summary:
This is an IT focused internship position located in downtown Toronto at RBC Amphitheatre . On a less frequent basis, it may require travel to other Live Nation Canada venue locations within Toronto. The intern is our technical resource and part of a centralized help desk; implementing solutions with equipment and data as well as resolving technical issues and consistently providing top-notch customer service!
This position requires flexibility with scheduling; ability to accommodate onsite event support and after-hours office support on evening and weekends is required .
Learning Objectives:
• Develop an in-depth understanding of all the technology used and that is  required in music and live events
• Gain experience troubleshooting various technology including but not limited to switches, APs, POS, point to point setups, scanners etc.
• Learn and collaborate with the venue operations, network engineering, project management and venue applications team

Role & Responsibilities:
• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
• Identify , track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Provide proactive ''day of show'' IT event support and onsite assistance to tour production by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans
• Help establish good communication with all teams in the venue to ensure issues are being reported on a timely manner
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including but not limited to POS terminals , network and ticketing equipment
• Develop, demonstrate , and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
• Participate as needed with seasonal IT preparation and validation

Skills & Experience:
• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred
• An avid interest in learning about the music industry and the impact of technology in this industry
• Proven ability to listen, understand and communicate effectively
• Self-motivated, capable of independent reasoning and troubleshooting
• A creative thinker and self-starter with a winning attitude
• Must be a reliable and dependable team player with ability to work independently and under little supervision
• This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals.  Availability to consistently provide event support is a requirement of this role. (Note: Shifts may change to meet business needs).
We thank all applicants for their interest, however, only those chosen for an interview will be contacted.
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Please note that this is a full-time position with a minimum commitment of 37.5 hours per week.
The expected compensation for this position in Ontario is: $ 22/ hr
Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.
Physical Requirements/Work Environment
Sitting for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.
Employment Equity
Live Nation Canada strongly supports

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.
Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-nebm95-216-73-216-222-42 in your application.