Intern - IT Warehouse

Job Description

INTERNSHIP DESCRIPTION – IT WAREHOUSE INTERN

Location: Toronto, ON

Division: Ticketmaster Enterprise Support

Internship Supervisor: Depot Services Sr. Manager

Contract Terms: Winter Internship Cohort (Jan. – May. | 15 weeks), 37.5 hours per week, Hybrid.

THE TEAM

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just a ticketing and technology platform, we're the dedicated team members who build lasting relationships with our millions of fans one amazing experience at a time. If you're passionate about the magic of live entertainment like we are, we want to hear from you.

The Enterprise Support Technology team, which is part of the Global Support & Operations organization, provides management of Ticketmaster owned and managed hardware and system connectivity. This includes asset management, hardware configuration, installation, and support. The team mission ''Support the Client, Support the Account Teams, Support the Fan'' and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

During the 2023 Winter Cohort, as the IT Intern, you can expect to develop IT and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry. This internship is on the Enterprise Technology team within Ticketmaster and will be focused primarily on the day-to-day operational support aspects of our clients Point of Sale (POS), access control, and network communication hardware for our client sites. As part of the team, our goal is to ensure quality support of Ticketmaster hardware ensuring maximum operation use for Ticketmaster's clients.

WHAT YOU WILL BE DOING

Business Management:
• Develop a client centric mentality.
• Exposure to Salesforce CRM platform.
• Exposure to client satisfaction and corporate metrics.
• Understand ethics, compliance, and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Insight into budgeting in regard to Capex/Opex tracking in addition to personal expense management.
• Learning new Ticketmaster product strategy; exposure to client product adoption and user training.
• Monitor hardware and software performance during configuration and testing.
• Learn asset inventory management and resource allocation skills.
• Learn operational/metric tracking techniques.

IT Operations:
• Work with configuration/ troubleshooting of Windows OS based PCs and Thin Client devices.
• Work with configuration/ troubleshooting of Apple IOS and Android OS mobile devices.
• Work with configuration/ troubleshooting of Cisco and Aruba brand wired and wireless networking devices.
• Work with configuration/ troubleshooting of Ticketmaster ticketing and access control proprietary software platforms.
• Exposure to network infrastructure topologies; planning and implementation
• Work with our clients and staff, both technical and non-technical, to evaluate hardware and software issues.
• Major event support, to include assisting with venue access control.

Product:
• Become familiar with ticketing software environment and use.
• Become familiar with access control software environment and use.

Personal Development:
• Develop planning, organizational and time management skills.
• Increase knowledge of computer skills and business environment software.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)
• The student must be enrolled in a recognized and accredited post-secondary institution. Where the student seeks credit for the Internship, their post-secondary program must include a co-op or internship term; Working toward a degree or certificate in an IT based field is preferred.
• High degree of accuracy and strong attention to detail.
• Eager to learn and be proactive with new tasks.
• The ability to conduct yourself in a professional matter at all times.
• The ability to learn and absorb at a fast pace.
• Must be able to work independently with efficiency in an extremely fast-paced, results driven environment;
• Self-starter, with a certain degree of creativity and problem-solving ability;
• Able to maintain a high degree of professionalism, integrity, and confidentiality at all times;
• In an effort to provide an immersive experience over the 15-week term, we are requiring that the role be hybrid

YOU (BEHAVIOURAL SKILLS)
• Excellent verbal and written communication skills (Bilingualism, French and English, considered an asset);
• Capable of working both independently and in team environments
• You thrive in an everchanging environment and are often described as a self starter who might not know the all the answers, but is resourceful enough to figure out where to seek them out;
• You take pride in your work product, always ensuring to complete a thorough review before
A familiarity with the live entertainment and concert industries considered a ''plus'';
• A passion for live events and desire to learn about the entertainment industry!
• Travel may be required; and
• COVID-19 vaccination will be required for this position, subject to legally entitled accommodations

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Jobcode: Reference SBJ-gpwbb9-3-16-76-43-42 in your application.