Intern - IT Warehouse

Job Description

INTERNSHIP DESCRIPTION– IT WAREHOUSE INTERN

Location: Des Moines, IA / Kansas City, MO

Division: Ticketmaster Enterprise Support

Internship Supervisor: Sr. Manager, Depot Services

Unpaid Internship (school credit only), 15-20 hours per week (Part-Time)

THE TEAM

The Enterprise Support Depot Services team, which is part of the Global Support & Operations organization, provides management and distribution for Ticketmaster owned and managed hardware. This includes asset management, hardware configuration, and client location hardware delivery/recovery. The team mission ''Support the Client, Support the Account Teams, Support the Fan'' and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

As a Ticketmaster IT Warehouse intern, you can expect to develop IT and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry. This internship is on the Depot Services team within Ticketmaster, and will be focused primarily on the day to day operational support aspects of our clients Point of Sale (POS), access control, and network communication hardware for our client sites. As part of the team, our goal is to ensure quality support of Ticketmaster hardware ensuring maximum operation use for Ticketmaster's clients.

WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES

BUSINESS MANAGEMENT
• Develop a client centric mentality.
• Exposure to Salesforce CRM platform.
• Exposure to client satisfaction and corporate metrics.
• Understand ethics, compliance, and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Insight into budgeting in regard to Capex/Opex tracking in addition to personal expense management.
• Learning new Ticketmaster product strategy; exposure to client product adoption and user training.
• Monitor hardware and software performance during configuration and testing.
• Learn asset inventory management and resource allocation skills.
• Learn operational/metric tracking techniques.

IT OPERATIONS
• Work with configuration/ troubleshooting of Windows OS based PCs and Thin Client devices.
• Work with configuration/ troubleshooting of Apple IOS and Android OS mobile devices.
• Work with configuration/ troubleshooting of Cisco and Aruba brand wired and wireless networking devices.
• Work with configuration/ troubleshooting of Ticketmaster ticketing and access control proprietary software platforms.
• Exposure to network infrastructure topologies; planning and implementation
• Work with our clients and staff, both technical and non-technical, to evaluate hardware and software issues.
• Major event support, to include assisting with venue access control.

PRODUCT
• Become familiar with ticketing software environment and use.
• Become familiar with access control software environment and use.

PERSONAL DEVELOPMENT
• Develop planning, organizational and time management skills.
• Increase knowledge of computer skills and business environment software.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Currently enrolled in an accredited college, university or trade school
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• Be working toward a degree in an IT based field is preferred.
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum internship schedule of 15 hours per week and a maximum of 30 hours per week.
• Be detail-oriented.
• Eager to learn and be proactive with new tasks.
• The ability to conduct yourself in a professional matter at all times.
• The ability to learn and absorb at a fast pace.
• Some proficiency in MS Office products (Outlook, Word, Excel).

NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours may be required for this position to intern in an office or venue.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITY

We also afford opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the internship they seek. Any applicant who requires an accommodation in order to perform the essential functions of the internship should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gmzykv-3-134-87-95-42 in your application.