Intern - Data Operations

Job Description

THE TEAM
The Data Engineering Operations team provides 24/7 support for mission-critical data pipelines and infrastructure serving thousands of users across the organization. We monitor and maintain petabyte-scale data processing systems using Airflow, Databricks, AWS services, and ensure 99.9% uptime for business-critical data delivery. Our team follows incident command protocols, uses PagerDuty for alerting, and collaborates closely with Platform Engineering and Data Engineering teams to resolve issues and prevent recurrence.
THE ROLE
We are seeking a motivated student to join our 24/7 Data Engineering Operations team for a 10-12 week summer internship. This hands-on role offers real-world experience in production support, incident response, and operational reliability for enterprise-scale data infrastructure. The intern will shadow day shift Operations engineers, responding to pipeline failures, infrastructure incidents, and alerts across our data platform. You'll shadow senior Operations Engineers, learning how to monitor systems, respond to alerts, troubleshoot issues, and communicate with other teams during incidents.
Intern Schedule: Monday - Friday, 9:00 AM - 5:00 PM (Day Shift)
THE PROJECT WORK
Project 1: Runbook Enhancement with AI Assistance
Goal: Improve operational documentation using AI-powered tools
The Problem: Our runbooks (troubleshooting guides) are outdated, inconsistent, or missing important steps. When incidents happen, engineers waste time searching for information or asking teammates what to do.
Your Mission: Modernize our runbook library using Claude Code and MCP integrations to make them more useful, consistent, and easier to maintain.
Project 2: Alert Optimization with Intelligent Analysis
Goal: Reduce alert noise and improve signal quality using data analysis and AI
The Problem: Our team receives hundreds of PagerDuty alerts per day. Many are false positives, duplicates, or low-priority issues that don't require immediate action. This ''alert fatigue'' makes it harder to identify and respond to real problems quickly.
Your Mission: Analyze alert patterns, identify problematic alerts, and propose data-driven optimizations to improve the signal-to-noise ratio.
WHAT YOU'LL LEARN:
TECHNICAL SKILLS:
• Data analysis and statistical thinking
• SQL query writing and optimization
• Dashboard design and visualization
• AI-assisted data exploration with Claude Code
• MCP automation for operations data
• Stakeholder communication and presentations
• Metrics-driven decision making
• Code generation: Write Python scripts, SQL queries, and automation tools
• Documentation assistance: Draft runbooks, incident reports, and technical docs
• Troubleshooting support: Use AI to help diagnose errors and suggest fixes
• Learning accelerator: Quickly understand new technologies and systems
• Productivity multiplier: Accomplish more with AI-assisted workflows
WHAT THIS PERSON WILL BRING
• Must be a graduate student, pursuing a Master's degree in a Computer Science, Engineering etc.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

LI-REMOTECALIFORNIA
LI-HYBRIDLOSANGELES,CA
LI-REMOTEUNITEDSTATES
LI-GV1
----------
The expected compensation for this position is:
$24.00 USD - $30.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-mkxyvv-216-73-216-89-42 in your application.