The N‑Tech Manager, Technology Systems and Operations (Creative Tech), based in Vancouver, plays a pivotal role in enabling seamless, secure, and scalable technology experiences for our Games and VFX production teams globally....This leader drives innovation in creative technology support, automates workflows, and elevates operational excellence to empower Netflix's Games and VFX studios....You will be responsible for the operation, integration, and continuous evolution of technology services that support Netflix's creative production teams....VFX studios, engineering teams, enterprise operations, and strategic sourcing teams, aligning technology roadmaps with business objectives.
• Collaborate with cross-functional teams to improve supportability and proactively address recurring technology challenges across Games and VFX production pipelines.
• Ensure seamless integration of Netflix-owned and third-party Games and VFX tools, including emerging GenAI/GenMedia solutions, supporting efficiency, innovation, and secure, scalable creative workflows
• Partner with engineering and product teams to gather feedback and provide insights, driving continuous improvement.
• Drive alignment across teams by standardizing support processes and ensuring consistency in operational execution.
• Develop root cause analysis reports, identify trends, and implement proactive solutions with the Workforce Productivity teams to mitigate recurring issues.
• Serve as the primary escalation point for complex technical issues, ensuring timely r...(e.g., Maya, Nuke, Unreal Engine, Unity)
• Strong understanding of studio network architecture, high-performance storage solutions, and cloud-based Games and/or VFX production environments.
• Hands-on experience with Games/VFX tools, pipelines, automation, and other related systems.
• Proficiency with remote and virtualized workstation technologies (Teradici, Parsec, Citrix, VDI).
• Excellent cross-functional leadership and problem-solving skills, with the ability to bridge gaps between creative and technical teams.
• Ability to work independently and drive alignment amid ambiguity with minimal supervision.
• Ability to translate complex technical challenges into actionable strategies for executives, developers, and creative teams.
• Experience making informed, agile decisions and executing them quickly at the global/regional level.
• Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision-making, set strategy, and measure suc