This position requires a hybrid working model with a minimum of three (3) full days on-site per week to support conference rooms, live meetings, escalations, and business-critical collaboration services....ng reliability and scalability across the corporate environment.
• Serve as a backup to senior UC engineering resources responsible for the Cisco UC stack, assisting with escalations, incidents, and planned maintenance activities.
• Provide operational support for conference room environments, focusing on AV technologies that interface directly with Cisco video endpoints, including cameras, microphones, speakers, displays, and control surfaces.
• Deliver on-site support a minimum of three (3) full days per week, including hands-on troubleshooting of conferencing spaces, endpoint verification, and support for in-person meetings and escalations.
• Support live meetings, executive sessions, and high-visibility events where UC reliability and rapid issue resolution are critical.
• Collaborate with IT, AV, Facilities, Real Estate, and external vendors to resolve complex UC and endpoint-adjacent AV issues and support new builds, renovations, and technology refreshes.
• Own and contr...oting UC platforms such as Microsoft Teams, Zoom, or Webex
• Experience with Cisco UC and video collaboration ecosystems, including Call Manager, CMS, WebEx Control Hub
• Experience supporting conference room technologies and understanding how AV systems integrate with UC endpoints
• Working knowledge of AV fundamentals (audio signal flow, video routing, basic control concepts) sufficient to troubleshoot endpoint-adjacent issues
• Ability and willingness to work on-site a minimum of three (3) full days per week in a corporate office environment
• Willingness to adjust on-site presence as required to support incidents, live events, or business-critical needs
• Strong troubleshooting skills across hardware, software, and network-reliant systems
• Experience working with senior engineers, vendors, and cross-functional technical teams
• Strong written and verbal communication skills, including documentation and escalation management
• Bachelor's degree in Information Technology, E