Font Administrator Responsibilities:
• Manage and maintain font libraries across MacOS, Windows, and cloud environments.
• Deploy and integrate fonts using tools such as Adobe Cloud Fonts, Font Book and FontAgent.
• Ensure licensing compliance and user access for fonts.
• Collaborate across all departments - including Design, Editorial, Production, and Marketing.
• Oversee the procurement of fonts, including licensing and vendor negotiations.
• Troubleshoot and resolve font-related issues (e.g., missing fonts, font corruption).
• Assist users with font selection, installation, and best practices.
• Maintain documentation and logs related to font systems and issues.
• Respond promptly to tickets and resolve font-related requests efficiently.
• Escalate unresolved or complex issues to the appropriate support team.
• Communicate clearly with customers to provide updates and resolution timelines....Magtech Administrator Responsibilities:
• Install, configure, and maintain relevant applications and plugins on macOS, Windows, and cloud-based systems.
• Install, configure, and support publishing applications like Woodwing Studio, Assets, Dalim, and editorial tools.
• Troubleshoot application related issues, including missing images, plugin error messages, and log error messages from workflow systems.
• Troubleshoot workflow system related issues, including reading technical log files and understanding system error messages.
• Respond promptly to tickets and resolve Magazine Technology support requests efficiently.
• Escalate unresolved or complex issues to the appropriate support team.
• Communicate clearly with customers to provide updates and resolution timelines.
• Maintain accurate logs of issues, solutions, and system updates.
• Diagnose and resolve support issues proactively.
• Assist non-technical users (e.g., designers, editorial teams) in troubleshooting errors....Required Skills:
• Bachelor's degree in graphic design, IT, Publishing, or a related field (preferred but not mandatory).
• Experience: 2-4 years in a relevant role.
• Strong experience in Adobe Creative Cloud (Adobe CC).
• Good understanding of Windows & macOS.
• Good understanding of Active Directory & IT workflows.
• Familiarity with reporting and tracking issues in IT support tools.
• Working knowledge of JIRA, Confluence, and SAP Concur is desirable.
• Good Understanding of Woodwing Studio, Assets, Dalim, Studio Editorial.
• Excellent communication skills to assist non-technical users.
• Ability to multi-task and manage multiple requests in a fast-paced environment.