Project Specialist, VFX

Job Description

Project Specialist, VFX (VFX Production Tech Support)

Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Netflix is on the hunt for a smart, motivated, and customer service centric individual to take on the role of N-Tech Project Specialist, VFX (India). Netflix Technology Services play a critical role inside the company, providing amazing technical support, fostering business relationships, and implanting technological solutions to our employees around the world, with a focus on increasing and enabling productivity. This position will be based in Mumbai, India out of our NetFX facility in rotational shifts.

Recommended Experience
• Experience working on a technical support team or customer service environment
• Preferred experience in VFX or gaming industry and passionate about magic of VFX
• Experience with video infrastructure and color calibration tools (like Colornavigator/ColorTRUE)
• Familiar with basic IT principles including incident and problem management
• Strong fundamental knowledge in networking protocols and troubleshooting
• Data center support including Rack and Stack, Cabling Infrastructure
• Server monitoring and management
• Break fix server expertise
• Familiarity with distributed computing environment concepts; local and network-based user and group accounts and permissions
• Knowledge of best practices around data security
• Experience working with Active Directory
• Experience operating AWS environments
• Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+)
• Experience in automation with scripting or programming languages such as Bash, Python, Java, or JavaScript a plus
• Experience with remote support

Recommended Skills
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter who can initiate ideas and take ownership of work
• Ability to learn new technologies quickly and with minimal guidance
• Thrives on technical challenges and takes pride in solving them
• Excellent interpersonal and communication skills both in person and remotely
• Capable of composing process, procedure documentation, and training users in complex topics
• Ability to understand the needs of our employees and make great judgment calls
• Ability to prioritize and/or multitask competing initiatives

Jobcode: Reference SBJ-rne9vm-18-218-61-16-42 in your application.