Full Time Job

Technical Product Manager

Warner Music Group

New York, NY 06-23-2020
  • Paid
  • Full Time
  • Executive (10+ years) Experience
Job Description

Dedicated IT Resource to support ADA – Technical Product Manager

Here you'll get to:
• Generate, distill and then steward project roadmaps of various lengths with input from the delivery team, stakeholders, and executives
• Develop detailed project artifacts that are actionable by the technology teams
• Drive collaboration with cross-functional, cross-organization teams in defining project scope, resourcing needs, and delivery schedules, as well as stewarding resolution/mitigation of impediments
• Engage, challenge, and partner with business, design, architecture, engineering, delivery, and support teams in driving overall solution and product success
• Maintain, accrue to, and report on overall project/program metrics including capacity/demand, resource allocations, and program financials
• Weigh relative risks, issues, and barriers to achievement across the program portfolio for effective communication with leadership
• Act as liaison between the ADA/Level business and the global technology teams
• Represent the ADA business for all system implementations, enhancements & migrations
• Facilitate label requests for external feeds & interfaces where applicable or appropriate
• Technical understanding of Level app and related systems and databases
• Advise Level business on possible vendor solutions for technical integrations
• Oversee non-technical aspects of vendor implementation and maintenance process with new and existing vendors
• Oversee all Level 1 support requests for ADA/Level systems
• Manage access to systems
• Coordinate with technology teams to obtain support when systems not functioning or are down
• Assist Level business in diagnosing and triaging issues with Level app
• Assist Level business in creating workflows and protocols for app issues
• Field & support ad-hoc operational requests in support of day-to-day ADA and Level business
• Facilitate the finance month-end close process & generation of related reporting
• Manage cross-functional offshore teams to ensure timely delivery of requirements
• Support ad-hoc Finance requests in support of 3rd party/customer requests to generate transactional level detail
• Ensure ADA and Level system security & compliance with Warner Music Group's overall governance, SOX, and other audit requirements

Rockstar candidates will have:
• At least ten (10+) years of experience in change management and product management
• At least five (5+) years of technology/engineering project management experience, with at least two (2+) years of experience leading technical projects and indirectly leading team members
• At least two (2+) years of experience in building and delivering technology solutions leveraging established methodologies/patterns and full stack software environments
• Working knowledge/proficiency in cloud technologies (IaaS, PaaS, serverless patterns, GitOps, CI/CD, SRE, federated/distributed systems)
• Working knowledge of data and analytics patterns and concepts, including data integration, management, governance, and delivery/insights
• Experience utilizing and implementing agile principles and best practices including Scrum, Kanban, XP, etc.
• Understanding of and/or experience applying traditional project management principles and best practices including requirements gathering, phase gate approval, user acceptance testing, transition to production, etc.
• Demonstratively excellent verbal and written communications skills with the ability to communicate effectively across all levels of the organization with technical and non-technical audiences

It would be music to our ears if you also had:
• Advanced skills in leveraging Microsoft Project, PowerPoint, and Excel, as well as related collaborative tools/platforms
• Knowledge of domain-driven design and design patterns
• The ability to quickly build rapport and gain the respect and cooperation of both technology and business leaders while being incessantly customer-focused
• Ability to work effectively with cross-functional business and technical teams
• Ability to speak and present to high-level executives on status of products as well as get in the weeds with product owners and development team driving day-to-day execution
• Be able to deal with ambiguity and make quality decisions in a dynamic, fast-paced environment
• Superior analytical, evaluative, and problem-solving abilities
• Experience in one or more of the following domains: recorded music, music publishing media/entertainment, consumer focused interactive solutions, and/or related consulting with demonstrated business acumen and the ability to contextualize and solve business problems

Company Profile
Warner Music Group
With a legacy extending back over 200 years, Warner Music Group (WMG) today brings together artists, songwriters and entrepreneurs that are moving entertainment culture across the globe. Operating in more than 70 countries through a network of affiliates and licensees, WMG’s Recorded Music division includes renowned labels such as Asylum, Atlantic, Big Beat, Canvasback, Elektra, Erato, First Night, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin’, Warner Records, Warner Classics and Warner Music Nashville.
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