Production Manager, Caroline

Job Description

Caroline is the Independent Services division of Capitol Music Group, providing a full range of label services and revenue streams for Caroline’s artists, releases and label associations on a worldwide basis, including Marketing, Promotion, Commercial Development, Branding, Synch & Licensing, Lifestyle Marketing, Business Affairs and Finance.

The Caroline Production department manages production & distribution of third-party label content through UMG’s physical and digital supply chains. Working in collaboration with the larger Caroline team, the Manager will coordinate and manage all production aspects relating to Caroline’s release schedule; managing product setup and milestone tracking with all third-party label groups.

How you’ll CREATE:

Product Setup & Scheduling:
• Management of initial new item setup & maintenance within UMG Business Systems – Atlas, R2, Legacy, Milestone, DIGS & Release Workspace
• Communicate to responsible parties regarding pending activities / issues requiring resolution
• Manage expectations and feasibility of requests and ensure regular updates are communicated to the Labels, Caroline team and UMG Supply Chain
• Maintain delivery deadlines to ensure all content meets the requested street date
• Coordinate with Caroline International production and operations teams on release dates
• Submission of all digital content according to the Digital Supply Chain rules and standards
• Artwork review for physical releases ensuring all files meet required specifications
• Develops relationships with production vendors, assists in budgeting & negotiating costs and timelines for special packages

Coordination with Label Personnel and UMG Operations on all relevant production issues:
• Troubleshooting and problem solving on production related issues
• Label Training & Set Up in on scheduling and product setup procedures
• Maintain relationships with supply chain leads for various partners to address issues in a timely manner
• Volunteers and “pitches in” to help other team members who are under pressure. Participates in wider business initiatives and projects when asked
• Advises on best practice guidelines and functionality of production systems to assist and guide labels & Caroline Marketing/Commercial teams for execution of project rollout plans
• Communicate clearly with label partners about current state of products & milestone deadlines
• A growing understanding of supply chain and production process facilitating an ability to foresee potential issues and provide workable solutions

Bring your VIBE:
• Excellent time management and attention to detail
• Strong organizational, administrative and analytical skills
• Delivers what is promised, even when obstacles arise
• Can understand and clearly communicate complicated directives or instructions
• Expresses written ideas, thoughts, or facts in a clear, convincing, and organized way
• Developing effective communication skills and personal style
• Comfortable engaging with all levels of the organization and third party labels
• Developing ability to face challenges and conflict with support
• Show initiative and curiosity to independently research and investigate new processes and programs and share findings with the larger team
• Maintains good relationships within immediate team and is developing a broader range of contacts
• Expected to develop comprehensive understanding of production processes, both digital and physical
• Some expertise in operations and production, keeps up to date with current trends
• At least 2-3 years of previous production management experience or similar
• Adobe Creative Suite, Video Editing experience a plus
• Understanding of music operations in a social media context (ie Instagram Stickers, TikTok Sounds, etc)
• Expertise on specific partner operations (ie Spotify, TikTok, Instagram, Facebook, Twitch) a plus
• Experience with Asana, Slack, Airtable a plus

Jobcode: Reference SBJ-r12pxe-18-222-240-21-42 in your application.