Software Engineer, Customer Data Portal Frontend
New York, NY
The Walt Disney Company will launch Disney+, a Disney-branded streaming service in 2019 featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world. The direct-to-consumer (DTC) service will serve as the exclusive home for viewing original movies, series, short-form, and more, along with a vibrant catalogue that spans classic Disney Animation to the most recent movie releases.
We're looking for a talented, and team-oriented Senior Program Manager to join our team, supporting major program initiatives directly related to the launch of Disney+. The ideal candidate has an entrepreneurial spirit and will thrive upon the legacy of our company while embracing unconventional thinking. Above all we are seeking an individual who is passionate about contributing to The Walt Disney Company's direct-to-consumer experience through strategic hard-work and determination.
The Senior Enterprise Program Manager will ensure projects/programs are defined, tracked and communicated in a concise, consistent and effective manner. They incorporate effective change, risk and issue management controls. They review and understand partner portfolio business cases and are responsible for organizing all projects/programs within the portfolio(s) to ensure on-time delivery, within budget and meets business objectives.
The Senior Enterprise Program Manager will help ensure the successful completion and implementation of key strategic initiatives that company undertakes through identifying, tracking, managing and resolving project issues/risk in a timely manner. In addition, the role is responsible for communicating, preparing and disseminating management reports.
• Manage intra- and inter-team dependencies, highlight project blockers and risks and work with cross-functional teams to resolve them.
• Maintain a clear overview of project timelines (gantt charts, spreadsheets, etc.) and progress using task management tools (primarily Jira). This will include providing timely updates on the status of projects to a cross-functional audience.
• Create and maintain project documentation that is the single source of truth about a project to keep teams aligned and informed.
• Provide the required hands-on software development and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes.
• Work closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
• Manage project schedules, identify possible issues and clearly communicate them to project stakeholders.
• Tracks and manages dependencies across multiple projects; leads escalation processes to make issues visible to stakeholders and leadership; drives resolution of dependency issues through the process.
• Leads the overall project stage gate review process, through conducting readiness assessments to identifying gaps in readiness throughout the project life cycle.
• Establishes project and portfolio scoring systems to evaluate and measure performance against formalized criteria.
• Ability to present technical information in face-to-face presentations to varied audiences; including executive management, engineering, operations and marketing
• Coaches team members regarding unexpected variances, root causes, corrective actions/options, and impacts.
• Ensure proper execution of the risk, issue, and communication management by their PMs.
• Continuously monitor projects/programs status and impact on customer relation
• Collaborate with team to refine existing methodologies, and develop enhancements and changes that result in efficient, repeatable delivery
• Partner with project teams to identify interdependencies, conflicts and risks associated with delivery
• Implements standards, processes & practices, project status reporting and resource management methodologies that ensures projects are delivered against expectations, on schedule and on budget
• Develops trusted partnerships with stakeholders by collaborating and delivering on common goals
• Owns overall project communications, escalates risks and manages the issue resolution process
• Ensure that projects and priorities support partner's strategic plans and each project is managed to ensure on-time implementation and flawless execution.
• Manage demand by working closely with all constituents to prioritize programs and projects based on business needs, resource capacity, risk exposure and interdependencies.
• 'Dissuade' project teams from ''reinventing the wheel'' by being the knowledge center for best practices, processes, templates, lessons learned, historical project repository
• Strong account management, client service and/or management consulting experience.
• Program and Project Management: Ability to manage projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria) to establish clear goals and accountabilities. Also includes the ability to develop project plans, allocate resources, identify potential issues/risks and develop contingency plans.
• Program Lifecycle Disciplines: Strong knowledge of the integrated systems lifecycle development utilizing different – and sometimes – multiple development models (e.g., agile, waterfall, hybrid, etc.)
• Comfortable dealing with high-level executives, technical staff and business leads
• Demonstrated ability in clearly articulating plans, concepts and activities to a broad/ diverse audience.
• Operates effectively across multiple organizational and functional areas.
• Exceptional organizational and project management skills with an overall execution orientation and high attention to detail
• Proven experience overseeing the day-to-day activities of staff in a complex, fast-changing environment.
• Experience with preparation and delivery of executive level presentations.
• Collaborative work style.
• Excellent interpersonal and communications skills.
• Thorough understanding of product and software development lifecycle processes, procedures and tools.
• Experience applying project management knowledge to assess complex situations, recommend options, and drive team members and stakeholders towards common solutions
• Deep understanding of how architecture and technology planning affect all elements of the planning and execution for projects
• At least 5 years demonstrated experience leading cross-functional/matrix organizations in the successful completion of assigned deliverables.
• At least 5 years of experience in a leadership position in a large complex, dynamic and technical environment
Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ and Disney+.
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