Outreach Operations Specialist

Job Description

Outreach Operations Specialist, YouTube (English, Arabic)

As a YouTube Outreach Operations Specialist, you'll be responsible for handling urgent and complicated escalations, proactively engaging with creators and users, and consulting with other partner-facing teams as a de-escalation expert. This role will require highly adaptable team members who can navigate the ambiguity resulting from the development of escalation processes, communication best practices, and engagement strategies.

You will be a critical part of the team's expansion, leveraging regional expertise to identify vulnerabilities and support needs specific to local teams. You will manage the end to end processing of incident escalations through to resolution, demonstrating full ownership, and keen attention to detail, while working through highly ambiguous and fast-paced situations. You will build and leverage deep relationships across Google, YouTube, and several cross-functional teams, ensuring clear lines of communication and catering your content and delivery to multidirectional audiences. You'll also be specifically working closely with Global Security and Resilience Services, Trust and Safety, and other teams to manage escalations holistically, in order to cultivate trust with our creators and users, and to mitigate risk to YouTube.

Go-To-Market and Support Solutions (GSS) is a global team working to ensure our users get the most out of YouTube. We provide dedicated and scaled support, strategic go-to-market plan development, partnership resources, product and policy insights based on user feedback, and scaled partnership management to ensure that all partners can thrive within the YouTube ecosystem. We ensure products get to market, support users when they need help and capture user feedback to drive product excellence and market fit.

Jobcode: Reference SBJ-gpkbz9-13-58-216-18-42 in your application.