Full Time Job

Outreach Operations Specialist


Singapore, Singapore 07-28-2020
  • Paid
  • Full Time
Job Description

Go-To-Market and Support Solutions (GSS) is a global team working to ensure our users get the most out of YouTube. We provide dedicated and scaled support, strategic go-to-market plan development, partnership resources, product and policy insights based on user feedback, and scaled partnership management to ensure that all partners can thrive within the YouTube ecosystem. We ensure products get to market, support users when they need help and capture user feedback to drive product excellence and market fit.

As an Outreach Operations Specialist, you'll be responsible for handling urgent and complicated escalations, proactively engaging with creators and users, and consulting with other partner-facing teams as a de-escalation expert. You will be a critical part of the team's expansion into the Asia Pacific (APAC) market, and leveraging regional expertise to identify cultural vulnerabilities and support needs specific to local teams.

You will manage projects through every step in their lifecycle, demonstrating an ability to work through highly ambiguous and fast-paced situations. You will build and leverage relationships across Google, YouTube, and several cross-functional teams, ensuring clear lines of communication and catering your content and delivery to multidirectional audiences. You'll be specifically working closely with GSRS, Trust and Safety, and other teams to manage escalations holistically, regain trust with our creators and users, and mitigate risk to YouTube.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.