Vendor Manager, Global Vendor Operations

Job Description

Fast-paced, dynamic, and proactive, YouTube's Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Vendor Manager, you will be responsible for end-to-end YouTube vendor operations. You will work on YouTube products to enable support for users and creators across channels. You will ensure that user feedback flows to the stakeholders/Product team and fuels innovation. You will be the voice of our users and problem-solve with the internal teams. You'll also process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.

In this role, you will manage critical workflows operated by vendors within the region. You will have end to end accountability of vendor performance including, but not limited to overseeing staffing, SLA adherence, quality performance and other operations metrics. You will be establishing the operation at one or more sites and partner with stakeholders, cross-functional teams and suppliers to make it a success.

This role includes overall management responsibility for provisioning and enabling the Vendors to operate as outlined in the Statement of Work (SOW). You will also manage sections of the long-term global operational strategy and support model, including outsourcing decisions, agreements, vendor selection and continuous improvements of business processes.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-g6kqp0-18-227-114-125-42 in your application.