Support Infrastructure Lead, Business Technology
San Bruno, CA
Go-To-Market and Support Solutions (GSS) is a global team working to ensure our users get the most out of YouTube. We provide dedicated and scaled support, strategic go-to-market plan development, partnership resources, product and policy insights based on user feedback, and scaled partnership management to ensure that all partners can thrive within the YouTube ecosystem. We ensure products get to market, support users when they need help and capture user feedback to drive product excellence and market fit.
Tier 2 (T2) represents the majority of partners in YouTube's monetization program, YouTube Partner Program, who do not have access to a partner manager. The mission of the T2 organization is to scalably grow and drive partner satisfaction with YouTube, ensuring a healthy, thriving and happy ecosystem of monetizing partners. This team is responsible for the proactive and reactive scaled managed experience of all T2 partners. This team reports to the GTM & Support Solutions lead.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.