Full Time Job

Escalations Program Manager, Trust and Safety


San Bruno, CA 08-04-2020
  • Paid
  • Full Time
Job Description

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As the Escalation Program Manager for Scaled Abuse and Analytics on YouTube's Trust and Safety team, you will be responsible for improving policies and processes across the Scaled Abuse organization. You'll be involved in escalation management and will work closely with senior stakeholders across the business to ensure alignment in applying policy principles and addressing brand risk. You will be required to work cross-functionally across Policy Development, Policy Verticals,, Product, and Operations to operationalize, enforce, and communicate policies that keep users safe and minimize brand risk to the platform. The role requires thinking through the unique challenges of a broad array of policy areas while developing workflows that are consistent and resilient. This role could review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines. The role will also require on-call weekend work.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

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