Technical Product Manager

Job Description

A little bit about our team:

Dedicated IT Resource to support ADA – Technical Product Manager

Here you'll get to:
• Act as liaison between global ADA business and the rest of the IT organization (both ADA US and UK, and global ADA)
• Technical understanding of ADA business and ability to translate business needs to larger IT org
• ADA representative within IT to advocate for ADA needs & requirements, as well as alerting ADA to opportunities for knowledge & technology sharing within IT across WMG
• Develop & maintain strong working relationships with global IT support (MUR, Royalties, Inventory Operations, GCDM, etc.)
• Oversee all level 1 support requests
• Credential access to systems
• Support when systems not functioning or are down
• Oversee all system dependencies across all of WMG (GCDM, Opus, OpenPlay, Tableau, ADA Portal, etc.)
• Represent the ADA business for all system implementations, enhancements & migrations
• Facilitate label requests for external feeds & interfaces where applicable or appropriate
• Field & support ad-hoc operational requests in support of day-to-day ADA and Level business
• Facilitate the finance month-end close process & generation of related reporting
• Manage cross-functional offshore teams to ensure timely delivery of requirements
• Support ad-hoc Finance requests in support of 3rd party/customer requests to generate transactional level detail
• Ensure ADA and Level system security & compliance with WMG governance, SOX, and other audit requirements
• Assist Level business in diagnosing and triaging issues with Level app
• Assist Level business in creating workflows and protocols for app issues
• Act as liaison for Level business and the IT Organization
• Technical understanding of Level app and related systems and databases
• Advise Level business on possible vendor solutions for technical integrations
• Oversee non-technical aspects of vendor implementation and maintenance process with new and existing vendors

Jobcode: Reference SBJ-d2235d-3-144-17-45-42 in your application.