Full Time Job

Technical Product Manager

Warner Music Group

New York, NY 05-09-2020
  • Paid
  • Full Time
Job Description
A little bit about our team:

Dedicated IT Resource to support ADA – Technical Product Manager

Here you'll get to:
• Act as liaison between global ADA business and the rest of the IT organization (both ADA US and UK, and global ADA)
• Technical understanding of ADA business and ability to translate business needs to larger IT org
• ADA representative within IT to advocate for ADA needs & requirements, as well as alerting ADA to opportunities for knowledge & technology sharing within IT across WMG
• Develop & maintain strong working relationships with global IT support (MUR, Royalties, Inventory Operations, GCDM, etc.)
• Oversee all level 1 support requests
• Credential access to systems
• Support when systems not functioning or are down
• Oversee all system dependencies across all of WMG (GCDM, Opus, OpenPlay, Tableau, ADA Portal, etc.)
• Represent the ADA business for all system implementations, enhancements & migrations
• Facilitate label requests for external feeds & interfaces where applicable or appropriate
• Field & support ad-hoc operational requests in support of day-to-day ADA and Level business
• Facilitate the finance month-end close process & generation of related reporting
• Manage cross-functional offshore teams to ensure timely delivery of requirements
• Support ad-hoc Finance requests in support of 3rd party/customer requests to generate transactional level detail
• Ensure ADA and Level system security & compliance with WMG governance, SOX, and other audit requirements
• Assist Level business in diagnosing and triaging issues with Level app
• Assist Level business in creating workflows and protocols for app issues
• Act as liaison for Level business and the IT Organization
• Technical understanding of Level app and related systems and databases
• Advise Level business on possible vendor solutions for technical integrations
• Oversee non-technical aspects of vendor implementation and maintenance process with new and existing vendors
Company Profile
Warner Music Group
With a legacy extending back over 200 years, Warner Music Group (WMG) today brings together artists, songwriters and entrepreneurs that are moving entertainment culture across the globe. Operating in more than 70 countries through a network of affiliates and licensees, WMG’s Recorded Music division includes renowned labels such as Asylum, Atlantic, Big Beat, Canvasback, Elektra, Erato, First Night, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin’, Warner Records, Warner Classics and Warner Music Nashville.